Situated within the premises of Niseko-Shakotan-Otaru Kaigan Quasi-National Park, Hotel Neu Schloss Otaru offers rooms with views of the ocean and a private open-air bath. A free shuttle runs between JR Otaru station and the hotel. Complimentary WiFi is provided in all rooms and at the lobby. The European-style decorated rooms include a flat-screen TV, a mini bar, and an electric kettle with complimentary green tea. Room wear is provided. Guests can relax in the Rotenburo bath overlooking the ocean. Photocopying and luggage storage is available at the 24-hour front desk and a free computer station is available at the lobby. Enjoy French cuisine at the Blau Kuste restaurant, and drinks at the Bar Perle. The Otaru Neu Schloss Hotel is a 2-minute walk from the Otaru Aquarium, and a 20-minute drive from JR Otaru Station. The Shin-Chitose Airport is a 1-hour and 50-minute ride away.

Couples particularly like the location — they rated it 8.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (8.6)

Free private parking available at the hotel

Open-air bath, ​Public Bath


Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
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Guest reviews

Categories:

Staff
8.8
Facilities
8.0
Cleanliness
8.3
Comfort
8.3
Value for money
7.7
Location
8.6
Free WiFi
8.3
Select topics to read reviews:

See what guests loved the most:

  • Rachel
    Hong Kong Hong Kong
    The private bath in the room and the scenic views from the hotel room.
  • Twhh88
    Singapore Singapore
    The in room open air bath and beautiful sea view. Bed was firm and comfortable but pillows are bad, providing virtually no support at all. It felt like resting your head on the mattress.
  • Moonsun
    South Korea South Korea
    Great view especially the sunset from the private bath! Also the room was kindly upgraded when checked in.

Hotel surroundings

Restaurants
1 restaurant on site

  • Blau Küste
    • Cuisine
      French
    • Open for
      Dinner

Facilities of Hotel Neu Schloss Otaru
Great facilities! Review score, 8

Most popular facilities
  • Free parking
  • Non-smoking rooms
  • Free WiFi
  • Family rooms
  • Facilities for disabled guests
  • Restaurant
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Additional toilet
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bath
  • Shower
Bedroom
  • Alarm clock
View
  • Sea view
  • View
Kitchen
  • Electric kettle
  • Refrigerator
Living Area
  • Seating Area
Media & Technology
  • Flat-screen TV
  • Satellite channels
  • Telephone
Food & Drink
  • Bar
  • Minibar
Internet
WiFi is available in the rooms and is free of charge.
Parking
Free private parking is possible on site (reservation is not needed).
  • Street parking
  • Accessible parking
Services
  • Shuttle service
  • Vending machine (drinks)
  • Trouser press
  • Luggage storage
    Additional charge
  • Laundry
    Additional charge
  • 24-hour front desk
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Smoke alarms
  • Key access
  • Safety deposit box
General
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Heating
  • Lift
  • Family rooms
  • Facilities for disabled guests
  • Non-smoking rooms
Accessibility
  • Emergency cord in bathroom
  • Toilet with grab rails
  • Wheelchair accessible
Wellness
  • Body treatments
  • Facial treatments
  • Beauty Services
  • Public Bath
  • Open-air bath
  • Sauna
Bath/Hot spring
  • Open-air bath
Languages spoken
  • English
  • Japanese

House rules

Hotel Neu Schloss Otaru takes special requests - add in the next step!

Check-in

From 15:00 to 19:30

Check-out

Until 11:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

Children 7 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

No age restriction

There is no age requirement for check-in

Pets

Pets are not allowed.

Groups

When booking more than 3 rooms, different policies and additional supplements may apply.

Mastercard Visa UnionPay credit card JCB Diners Club American Express Cash Hotel Neu Schloss Otaru accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

Restaurant Blau Küste

Opening hour between 17 Aug 2021 - 12 Sep 2021 (Alcohol free)

Weekdays 17:00~20:00

Weekends 17:00~20:00

Bar Perle

Closed between 17 Aug 2021 - 12 Sep 2021

To use the hotel's free shuttle, please make a reservation in advance. Contact details can be found on the booking confirmation.

JR Otaru Station to Hotel 15:00/16:00/17:00/18:00

From Hotel to JR Otaru Station 09:00/10:00/11:00/12:00

FAQs about Hotel Neu Schloss Otaru

  • Check-in at Hotel Neu Schloss Otaru is from 15:00, and check-out is until 11:00.

  • The prices at Hotel Neu Schloss Otaru may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Hotel Neu Schloss Otaru has 1 restaurant:

    • Blau Küste

  • Yes, Hotel Neu Schloss Otaru is popular with guests booking family stays.

  • Hotel Neu Schloss Otaru offers the following activities / services (charges may apply):

    • Sauna
    • Facial treatments
    • Public Bath
    • Body treatments
    • Open-air bath
    • Beauty Services

  • Room options at Hotel Neu Schloss Otaru include:

    • Double
    • Twin
    • Quadruple
    • Suite

  • Hotel Neu Schloss Otaru is 5.6 miles from the centre of Otaru. All distances are measured in straight lines. Actual travel distances may vary.