5855 American Way, Orlando, 32819, United States of America
#31 of 390 hotels in Orlando
Guests' ChoiceBased on 1317 hotel reviews
9.0Cleanliness
9.3
Comfort
9.2
Location
9.4
Facilities
9.2
Staff
9.1
Value for money
9.0
Free Wifi
9.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 7, 2024
Leandro
United States of AmericaOne one elevator.
Close to my interest areas.
Stayed in June 2024
Reviewed: June 7, 2024
Camille
United States of AmericaClean!
Stayed in June 2024
Reviewed: June 5, 2024
Loren
United States of AmericaElevator out of service. Housekeeping shouting at one another.
Beautiful modern property. Clean and well designed. Staff is accommodating and professional.
Stayed in June 2024
Reviewed: June 5, 2024
Barbara
United States of AmericaOne of the elevators was out of commission making going up or down a lengthy process as the Rolling Stones where playing nearby. The hotel was packed with people from all over the world to see them and visit the attractions in Orlando.
The breakfast was better than most fast casual places. I had an Meat lovers omelet and it was pretty big and meaty (don't know what to say). Came with a side of tots and I added an English muffin that was perfect. Coffee was good and the server kept coming around and checking on us.
Stayed in June 2024
Reviewed: June 4, 2024
Simone
CanadaThe price and quality exceed expectations upon arrival. Very nice, updated decor and good walking distance to restaurants, and shopping.
Stayed in May 2024
Reviewed: June 4, 2024
Jessica
United States of AmericaThis was a last minute booking and the staff was great.
Stayed in May 2024
Reviewed: June 4, 2024
Sarah
United KingdomReception welcome
Very grumpy reception guy. Rest of the hotel was great. We really enjoyed the location and the pool.
Stayed in May 2024
Reviewed: June 4, 2024
Liam
United KingdomPool area could have been nicer + free breakfast?!?
Room was great
Stayed in May 2024
Reviewed: June 3, 2024
Susan
United States of AmericaAll good
Really nice good location price
Stayed in May 2024
Reviewed: June 3, 2024
Detzel
United States of AmericaFront desk staff, Tina (mornings). This is our second stay. She remembered us and we were impressed by her professionalism and friendliness the first time and this time again!
Stayed in May 2024
Reviewed: June 3, 2024
David
United States of AmericaWhen elevator wasn’t working and they did not clean my room, but after three days
Good
Stayed in June 2024
Reviewed: June 2, 2024
Karim
Egyptthe AC sound was very loud
every thing
Stayed in May 2024
Reviewed: June 1, 2024
Michelle
United States of AmericaLocation & cleanliness
Stayed in May 2024
Reviewed: May 30, 2024
Heidi
United KingdomNeed more umbrella by pool only has one.
So clean and modern Lovely staff
Stayed in May 2024
Reviewed: May 30, 2024
Miosotis
Puerto RicoEverything is fine, best hotel, im staying there for my last 3 vacation and is my favorite
Location, room and cleanless
Stayed in May 2024
Reviewed: May 30, 2024
Shauwana
United States of AmericaClean and modernized. LOVED the king suite set up with the separate sitting area. This hotel is also centrally located near restaurants and Universal attractions.
Stayed in May 2024
Reviewed: May 29, 2024
Toni
United States of AmericaN/A
The beds were soft and the pillows were cool to the touch and soft as well with some firmness. After a 15 hour drive and being in the heat this hotel is what everyone needed. I reserved two bedrooms. The staff was helpful and communicative throughout our entire stay. The place smelled and was clean no black feet in our room. The a/c was perfectly cool and the water pressure felt great to wash off the summer in Florida !!!
Stayed in May 2024
Reviewed: May 28, 2024
Tiffany
United States of AmericaThe only bad thing I can say about this was the road noise. It’s very close to the road and next to a red light so you hear everyone taking off.
Customer service was on point very clean.
Stayed in May 2024
Reviewed: May 28, 2024
Carole
United States of AmericaOnly one elevator was working. Rude housing keepers...I believe they were Haitian or Dominican. When asked where were the stairs because they were mounted up at the elevator, one said, she didn't speak English. She asked one that does, who had a two tone hair color, snatched away and ignored our request. The white towels were badly stained... they should not use those
It was convenient price was decent. The Concierges were great. Mr. Kamal was perfect as well.
Stayed in May 2024
Reviewed: May 27, 2024
Murilo
BrazilCleaning room service, breakfast type
Free Parking, cleaning
Stayed in May 2024
Reviewed: May 27, 2024
Rebecca
United States of AmericaMotion sensor lighting was a bit off-putting when getting up in the night. We did locate the main shut off switch, but that seemed to shut off the power outlets also, so our phones didn't charge fully overnight. Beds were a bit too firm for our liking.
Property was was clean. Front desk attendant, Vicki, was super friendly and readily answered all of our questions. Room was clean and spacious. Location was perfect if you are visiting any of the universal parks.
Stayed in May 2024
Reviewed: May 27, 2024
Alessandra
United States of AmericaClean and bright location
Great location to every thing .
Stayed in May 2024
Reviewed: May 26, 2024
Dion
NetherlandsNothing to complain.
Spacious room with comfortable beds and great cleaning service. Would recommend for going to Universal!
Stayed in May 2024
Reviewed: May 24, 2024
Saskia
United KingdomNothing, very nice hotel and staff.
The hotel was very modern, the free parking and no resort fee were a bonus. The rooms were very clean and cleaned every 3 days which worked well one a 2 week stay. The hotel is an easy walk to universal and Disney is about a 20-30 minute drive, a large outlet is 7 minutes away and there are plenty of places to eat around. They have a water fountain so we filled up our bottles before going out each morning and ice machines on each floor to keep it cool in the heat. The laundry was 3-4 dollars per wash and easy to use in the app so you can keep an eye on when the machine has finished so you don’t even need to sit and wait. Lovely hotel!
Stayed in May 2024
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