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  5. Reviews of SureStay Hotel by Best Western Clermont Theme Park West

Reviews of SureStay Hotel by Best Western Clermont Theme Park West This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

9240 US Highway 192, Kissimmee, FL 34714, United States of America

#19 of 51 hotels in Kissimmee

Guests' Choice

Review Score

Based on 269 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.4

  • Location

    8.2

  • Facilities

    8.1

  • Staff

    8.7

  • Value for money

    8.2

  • Free Wifi

    8.3

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: March 17, 2024

    10
    Staff and place was amazing
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 6 nights
    • Submitted from a mobile device

    Everything was great

    Stayed in March 2024

  • Reviewed: March 11, 2024

    10
    Everything was perfect we will definitely be back!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Location was perfect, room was clean, ac worked amazing, check in went smoothly Frankie is such a phenomenal woman💋

    Stayed in March 2024

  • Reviewed: February 19, 2024

    2.0
    Horrible and over priced. They also require a $100 deposit.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Staff was rood. They did not clean our room for the 3 night we were there. And not replenish our coffee supplies.

    Nothing

    Stayed in February 2024

  • Reviewed: February 17, 2024

    10
    Didnr stay
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Na

    Na

    Stayed in January 2024

  • Reviewed: January 21, 2024

    6.0
    Great stay for one or two nights for the price
    • Leisure trip
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    I didn't like that our room was at the elevator but we booked last minute so that couldn't have been helped. I do wish they had softer towels.

    We liked the price, it was affordable and the room was clean. On google this place is rated pretty low but I think it is a great hotel for a one or two night stay. It had everything we needed as well as breakfast included.

    Stayed in January 2024

  • Reviewed: January 18, 2024

    10
    Great value. Highly recommend
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    All good

    Very good breakfast. Comfortable room

    Stayed in January 2024

  • Reviewed: January 15, 2024

    2.0
    Don't stay until housekeeping improves
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night

    We chose partly because of free breakfast, but it was a 'continental' breakfast, very poor quality industrial food, which is dangerous to eat. Even the fruit was a strange texture. The pancake machine was broken. I didn;t eat anything in the end. We had to ask for fresh bed linen, as the sheets had hairs on them and were stained, the man in reception was very helpful, but this motel has problems with housekeeping.

    The only good thing was being able to park outside the room and the bed was reasonably comfortable

    Stayed in January 2024

  • Reviewed: January 15, 2024

    5.0
    It was ok but they take 100 dollars and hold them for next few days so my stay is 185.00 I could of sleept at. 5 star ho
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The beds

    It was easy accessible

    Stayed in January 2024

  • Reviewed: January 15, 2024

    10
    Softball trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing was bad

    Frankie at the front desk was an absolute delight, great energy. Quiet clean and comfortable, convenient food options. Value was good

    Stayed in January 2024

  • Reviewed: January 5, 2024

    10
    Great stay!
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Breakfast was good! Service was excellent, the gal that checked us in was very polite. Thank you Frankie for making our stay very pleasant. Keep up the great service!

    Stayed in January 2024

  • Reviewed: December 20, 2023

    1.0
    THIS PLACE IS TRASH!!!!
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    This run down motel is disgusting and should be bulldozed to the ground with the abandoned motel right next door! The owners are very rude, beds super squeaky and itchy linen, floors super dirty (if you walk around bare foot for 1 minute the bottom of your feet will turn black), there are anti-slip strips in all the bathtubs that have BLACK MOLD underneath them, when you want to watch TV in bed and turn off the lights the TV goes so dim you can barely see what’s on the TV screen, the place is infested with bugs, they will come and open your door 20 minutes before checkout while your in the room using the bathroom, they keep the AC set at 75f so when you walk into the room it feels very humid and damp. The list can go on and on but moral of the story is this property and its owners are an embarrassment to Best Western.

    Nothing - it needs to be bulldozed!

    Stayed in October 2023

  • Reviewed: December 20, 2023

    1.0
    THIS PLACE IS TRASH!!!!
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    This run down motel is disgusting and should be bulldozed to the ground with the abandoned motel right next door! The owners are very rude, beds super squeaky and itchy linen, floors super dirty (if you walk around bare foot for 1 minute the bottom of your feet will turn black), there are anti-slip strips in all the bathtubs that have BLACK MOLD underneath them, when you want to watch TV in bed and turn off the lights the TV goes so dim you can barely see what’s on the TV screen, the place is infested with bugs, they will come and open your door 20 minutes before checkout while your in the room using the bathroom, they keep the AC set at 75f so when you walk into the room it feels very humid and damp. The list can go on and on but moral of the story is this property and its owners are an embarrassment to Best Western.

    Nothing - it needs to be bulldozed!

    Stayed in November 2023

  • Reviewed: December 20, 2023

    1.0
    THIS PLACE IS TRASH!!!!
    • Leisure trip
    • Solo traveler
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    This run down motel is a disgusting embarrassment to the area and should be bulldozed to the ground with the abandoned motel right next door! The owners are very rude, beds super squeaky, floors super dirty (if you walk around bare foot for 1 minute the bottom of your feet will turn black), there are anti-slip strips in all the bathtubs that have BLACK MOLD underneath them, when you want to watch TV in bed and turn off the lights the TV goes super dim you can barely see what’s on the TV screen, the place is infested with bugs, they will come and open your door 20 minutes before checkout while your in the room using the bathroom, they keep the AC set at 75f so when you walk into the room it feels very humid and damp! This property and the owners are an embarrassment to Best Western and should not be allowed to run it!

    Nothing - it needs to be bulldozed!

    Stayed in December 2023

  • Reviewed: December 13, 2023

    10
    Wonderful stay, I will be back for sure.
    • Business trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    I liked everything. From the check in to the cleanliness of the room, the staff to check out. I could not say one thing bad about this place. Even the parking was nice.

    Stayed in December 2023

  • Reviewed: November 24, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Don't have any dislikes with this place! Would stay there again!

    Location and the STAFF was AWESOME!!!!!

    Stayed in November 2023

  • Reviewed: October 26, 2023

    10
    Hidden Gem
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Life is good. No problem.

    Was a great experience. Was advertised as a Hidden Gem. And it was. Thank you highly recommended.

    Stayed in October 2023

  • Reviewed: October 14, 2023

    3.0
    It was barely acceptable.
    • Leisure trip
    • Solo traveler
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Cleanliness.

    Pool was out of service and looked disgusting. How long does it take to correct a problem. I was only there for an overnight, but it was an eyesore.

    Stayed in October 2023

  • Reviewed: October 1, 2023

    10
    The staff was eager to please. Very friendly to guests.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    charge for late checkout and low ceilings.

    The staff and pancakes!

    Stayed in September 2023

  • Reviewed: September 13, 2023

    10
    Too short, but extremely sweet
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    N/A

    It’s my 2nd time going and the service has not failed. Super clean, beds are EXTREMELY comfy. I’m 8 months pregnant, so the pillows were top notch. Staff are always SUPER welcoming. And the part I love the most when staying multiple nights, is that they have a fridge with a freezer compartment! Since Culver’s was a few mins away, I was able to get a my favorite custard ice cream, to put away away in case my craving decided to wake me up in the middle of the night. :D I will continue staying there when going to Clermont!

    Stayed in September 2023

  • Reviewed: July 21, 2023

    10
    Perfect for what I needed
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast great

    Stayed in July 2023

  • Reviewed: July 1, 2023

    5.0
    faire enough just to sleep and shower. wouldn't stay longer than 1 night.
    • Business trip
    • Solo traveler
    • Standard King Room - Non-Smoking
    • Stayed 1 night

    noisy room. too close to the road.

    bed was comfortable.

    Stayed in June 2023

  • Reviewed: June 27, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Friendly staff. Clean room. Would definitely stay again

    Stayed in June 2023

  • Reviewed: June 24, 2023

    6.0
    Good overnight stay!
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Although they have strict rules that it’s forbidden to smoke in the room, as a non-smoker, I could feel a heavy smell in our room, although it was super clean and neatly tied. Probably some other guest smoked there before and the smell got stuck on the walls or something like that. The decoration wasn’t very nice, old style curtains and ugly bed spreads… the TV wasn’t the quality type so the image was dark and the remote control was very annoying to use because the keys were hard to press and respond. Not easy to find because the hotel is kinda hidden behind a gas station. The breakfast was simple but alright… it missed some boiled eggs or some type of protein…

    I really liked Roger, the guy in the front desk, who was very attentive with us when we arrived late at night, explained every rule to us very well and made the check in super quick and easy. He gave us a room right on the first floor that was amazing because i could park our car right in front of our door. The free and huge parking lot was very nice too. My son loved the self serving waffle machine at breakfast.

    Stayed in June 2023

  • Reviewed: June 7, 2023

    10
    Clean facility and comfortable beds
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    n/a

    Spotlessly clean and very quiet.

    Stayed in June 2023

  • Reviewed: May 30, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    It was difficult to locate. I drove by it twice before I noticed the sign. I had never been in the area and it was raining and dark so I kept missing the dtiveway.

    The hotel was very clean and had a lot of good amenities.

    Stayed in May 2023

Showing 76 - 100

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