I was unable to get the room I initially booked for, and was not informed until I arrived.

Absolutely loved the Spa. By far the best Marriott I’ve ever been to.

Stayed in June 2021

Everything was above our expectations.

Exceptional service. Sammi/at Check-in went above and beyond/expectations.

Stayed in June 2021

Traffic jam at breakfast every morning. One evening, the shuttle from Disney Springs left us on the gate and we had to book our own Uber.

Location near the Disney parks. Nice view on Disney Springs. Comfortable large connecting rooms. Great New Year's ever party.

Stayed in January 2024

when you book through Booking.com for some reason even if you book for 2 Adults, they book 4 breakfast per day - weird, possibly more expensive. In addition for paying for these 4 breakfast per day, there is an added Service Fee for every time you have breakfast based on the value of the breakfast (%), which is not covered by your booking. So all in all, lots of hidden fees.

Breakfast was ok, but not amazing. Beds very comfy, very clean room, kind and helpful staff, good location to visit the Disney Parks if you do not want to book a Disney Resort Hotel, free shuttle to the Parks (regular time on the morning, on the evening there are less though, so most probably you will end up in a Lyft/Uber).

Stayed in December 2023

We had the worst experience ever. Walking through the hallway There were many used dishes of rooms who had ordered room service and the smell was all over. Once we got in, the room was totally dirty, the floor(without carpet) was sticky, the one with carpet had stains and the worst Part was the restroom, which had a brown stain(Imagine what it was) in the toilet lid!!! Totally unacceptable for a 5 Star hotel that Charged us almost 500$ per night. Furthermore, Rooms are extremely Small, if you go with kids, this is not the place for you. Regarding the shuttles, the front desk wouldn’t know about it(how come?). We had booked for 12 nights, but left on the 5th. We moved to the magic village views, paid a 1/3 of what the JW Marriot and had the best time.

The entrance

Stayed in January 2024

Value. Overpriced … considering for regular/standard room.

Staff and the lobby

Stayed in November 2023

The rooftop deck staff were rude. They think they’re running a nightclub, and not a family establishment.

Nice pool

Stayed in November 2023

Staff were not keen to serve. Cafe failed to have menu items multiple days. Received an expected charge for parking. Not a JW category property.

New. Good location for DisneyWorld.

Stayed in June 2023

Room charging was different than the amount mentioned in booking.com

Very clean

Stayed in June 2023

clean

Stayed in June 2023

Expensive spa

Upscale property

Stayed in April 2023

I sent laundry and called the front office on 22 march to pick up my laundry. Laundry collected and when I called the front office close to 9 pn, as the laundry not delivered, which the housekeeping dept did not send my laundry for cleaning. I’ve traveled around the world, this was my 1st such experience from a 5 star hotel.

Stayed in March 2023

It would have been better if, as a smoker, we didn't have to find the end of the building to smoke. I understand the need to smoke outdoors, rather than indoors, but to have to walk away from the pool area where I can't see if my child is ok while he's still playing in the pool, is ridiculous. There should always be the comfort of sitting on my lounge chair and being able to smoke there.The hotel rules for smokers, makes it hard to be a single parent, who loves staying in luxurious hotels while traveling. There's not even a benched area to sit while smoking at any of the corners of the hotel..Why in the world we can't smoke at the outside bar, where Jory bartends, is cruel. Drinking and smoking go hand and hand. Non-smokers can have the indoor bar if they're not wanting to be around smokers. I'm not sure who you're trying to impress with all the Outdated smoking rules...but when I hold an event for my company... I'll make sure it's not here again. T

Breakfast was awesome... The sweetest guy brought us our food. He was so attentive and informative. Such great skills for a future leader!

Stayed in February 2023

Asked for some morning toiletries and waited for hours and they never brought them. Hallways were filthy with confetti. I expected better for the price, and I won’t likely be staying again.

Close to Disney, large and modern.

Stayed in February 2023

Unfortunately the floors in our first room and second room were not clean. The bath floors and shower floors were not vacuumed/washed. The carpet was also not vacumed in the bedroom area. However, the manager Kyler, was prompt at getting us located to another room and getting housekeeping there to clean the space. Kyler overviewed everything and it was pristine when done.

Staff was friendly, accommodating and very welcoming. The resort is beautiful and updated. The location is great!

Stayed in April 2022

Wi-Fi connection was weak or non-existent The menu at their main restaurant NEVER changes.

nice room GREAT bathroom excellent steakhouse on site.

Stayed in April 2022

rooms have been not as clean! Daily room service left garbage on floor. found trash from previous guest behind curtains .

private and quiet

Stayed in March 2022

perfect, but the windows keeps stretching the whole time.. it’s actually not comfortable. and the high way is too close.

the rooms are great.. and clean

Stayed in March 2022

See above answer

I liked everything except the price we were quoted was said to be everything INCLUDING TAXES. The resort fee was to be extra at $140. But the reality was we were taxed an additional $200 for taxes that we were told were included. We put a call into the booking source and they were supposed to discuss this with the hotel and call us back. This has not happened. I’d like to hear what your resolution is 904-947-6666 Maureen Wholey

Stayed in March 2022

I paid for a room I never stood in tried numerous times to cancel they never did and charged me for the room anyway

I like nothing !!! Nothing

Stayed in November 2021

They charge for parking lots, $30 plus taxes every time they go out, There's a parking fee on my check-out bill，I charge double if I don't see it，The part of the car park that connects to the hotel is also not very well done

I booked a room for two days in total. When I checked in, I was given my room card. When I opened the room, there was someone inside, My child and I were scared to death

Stayed in October 2021

Food was expensive for what we ordered. Not many options to eat.

Stayed in July 2021

Bathroom in my room was not clean. Dark hair on floor.

New

Stayed in June 2021

The entrance outside is very sparse and inside if felt the same and almost uninviting. The pool is very sterile feeling as well. Give the reputation of JW Marriotts, it did not see to live up the the standards of other locations I have stayed.

Cleanliness

Stayed in September 2023

The shower in my room was really small. It was an accessible shower so between the seat and the knobs to turn the water on, there wasn’t much room to even turn around. And it was definitely only big enough for one person. But we were only there for 2 nights so it was fine.

Service = 20/10 Location and cleanliness = 10/10

Stayed in November 2022