St. Nicholas Place, Pier Head, Liverpool, L3 1QW, United Kingdom
#28 of 105 hotels in Liverpool
Guests' ChoiceBased on 4923 hotel reviews
8.5Cleanliness
8.9
Comfort
8.9
Location
9.4
Facilities
8.7
Staff
9.2
Value for money
7.9
Free WiFi
8.6
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End of dialog contentReviewed: 6 June 2024
Ivan
United StatesBathroom dated, a/c no control, know broken and unable to adjust cooling, windows did not open
Staff very helpful especially doorman and concierge
Stayed in May 2024
Reviewed: 5 June 2024
Andrew
New ZealandN/A
Friendly staff, great location and nice rooms
Stayed in June 2024
Reviewed: 5 June 2024
Salima
United KingdomThe food can be better
The staff
Stayed in June 2024
Reviewed: 4 June 2024
Antonia
United KingdomNothing, all good
The position
Stayed in June 2024
Reviewed: 4 June 2024
Christopher
United KingdomFood drink a little expensive as was parking, but this is probably normal for city hotels with a great location.
Location, plenty around to keep us entertained. River View. Onsite parking.
Stayed in June 2024
Reviewed: 4 June 2024
Susan
United KingdomWe loved everything👍
Beautiful breakfast the best i have ever had such a good selection location fabulous I came with my elderley Dad to see the Queen Anne celebrations it was such a relaxing hotel Thank you Susan Burns
Stayed in June 2024
Reviewed: 4 June 2024
Geoffrey
United KingdomBar service overstretched.
Room beds all excellent. Excellent Breakfast. Staff extremely helpful. Especially Leah.
Stayed in June 2024
Reviewed: 4 June 2024
Irene
United KingdomNothing
The cruise was delayed and the staff were excellent, letting us stay in our room, and continue to use the executive lounge as the place was so busy.
Stayed in May 2024
Reviewed: 4 June 2024
Stewart
United KingdomLack of information on services ie pool gym usage. Lack of information in room re meal times and booking.
Professional nice staff. View from room. Breakfast laid back atmosphere
Stayed in June 2024
Reviewed: 4 June 2024
Rod
United KingdomThe price of accommodation and parking. No kids menu for evening meal, so we had to eat in the city center.
Expensive stay but good location and facilities.
Stayed in May 2024
Reviewed: 4 June 2024
Abraham
United StatesNo breakfast included
Location
Stayed in June 2024
Reviewed: 3 June 2024
Tom
United KingdomI couldn’t see anything I didn’t like
Location, facilities, staff were all very good. The place felt comfortable as soon as we entered. The gentleman on the door with his hat on was a nod to bygone days .
Stayed in May 2024
Reviewed: 2 June 2024
James
United KingdomNothing
Amazing view from our waterfront room, super friendly helpful staff, fabulous location all topped off with a fantastic breakfast!
Stayed in June 2024
Reviewed: 1 June 2024
Richard
United KingdomGreat location. Lovely staff, Room & facilities were spotless with great staff
Stayed in June 2024
Reviewed: 31 May 2024
Jo
United KingdomNo dressing gowns to wear to and from pool.
Location, pool, car parking. Great breakfast.
Stayed in May 2024
Reviewed: 31 May 2024
David
United KingdomNothing
4th stay - exceptional as always. Great facilities, great food, lovely staff and perfect location
Stayed in May 2024
Reviewed: 30 May 2024
Harris
United KingdomSays bathrobes, but this is only if available. You have to book a time at leisure pool
Great location, parking, quiet room overlooking water
Stayed in May 2024
Reviewed: 29 May 2024
Kay
United KingdomLovely hotel and great staff especially the guy on reception who was very helpful . Lovely meal in the restaurant too . Will definitely stay again .
Stayed in May 2024
Reviewed: 29 May 2024
Nina
United KingdomEvery hot in room Air con not working
Stayed in May 2024
Reviewed: 28 May 2024
Tom
United KingdomDidn’t like separate charge for parking! Should be included!
Beds v comfy and breakfast really good !
Stayed in May 2024
Reviewed: 28 May 2024
Daniel
United Kingdomi found the pillows a little uncomfortable, too soft and too small. The bedroom was far too warm at night. However, the morning after found the air conditioning had a separate ON switch that I didn't notice during the night. When turned on the AC did cool the room nicely. Bar prices a bit step, over £7 for a pint!
great location, very friendly and competent staff, new look and feel to the bedrooms. Enjoyed the range and quality of food for breakfast and dinner. The pool was a good size and a pleasant temperature. My twp daughters aged 9 and 12 really enjoyed their stay.
Stayed in May 2024
Reviewed: 28 May 2024
Mark
United KingdomTrying to get from the lifts to reception with suitcase when a corporate event was taking place.
The staff in every part of the hotel were extremely friendly and welcoming.
Stayed in April 2024
Reviewed: 27 May 2024
Katerina
United KingdomAmazing hotel, so clean and all the staff was so welcoming honestly amazing
Stayed in May 2024
Reviewed: 26 May 2024
Tony
United KingdomThere was an annoying droning from the plant room above our room.
Excellent service in all departments. Breakfast was great. Nice to have an on site carpark
Stayed in May 2024
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