The lifts were not working properly. Parking should be free. For the money you pay for a room I at least expected a biscuit along with the tea/coffee in the room.

Breakfast was great and location was great

Stayed in June 2024

Air con was broken in the room so was freezing , got moved but it was a little too late . Not enough gluten free dinner or lunch options .

As somebody who travels for work and is gluten free the chef was great ,very helpful .greay hotel and upgrading to the lounge is worth it .

Stayed in June 2024

Nothing

Amazing property and very well located. Breakfast was phenomenal. Spa and gym are wonderful. The staff very lovely and so cheerful. Everyone at The front desk were so helpful and courteous especially Nikos. Loved every minute of my stay.

Stayed in May 2024

None

Staff and Facili

Stayed in May 2024

None

Excellent breakfast ! Staff were great !

Stayed in May 2024

Difficult to access premises via Google maps/ sat nav

Everything

Stayed in June 2024

Parking fee

Modern, clean and staff very friendly

Stayed in June 2024

wish parking was free

parking and spa and room very spacious and very good service if need anything at any time

Stayed in May 2024

The broken lift. But a temporary problem. Nothing else to fault.

The parking was so convenient and reasonable priced. The hotel is a very high standard as you expect and the staff were all above and beyond that. Very good.

Stayed in May 2024

The parking cost extra even though we parked on hotel property.

The property looked modern and the facilities were great, very comfortable.

Stayed in May 2024

Was a trip with kids, tv didn’t have YouTube or anything like that on so it was a bit boring for the kids

Safe and comfortable space

Stayed in May 2024

Only down side was that the lift from the parking to the reception was broken & you had to carry your luggage upstairs to get to the reception.

Beautiful hotel & the staff were very friendly & helpful.

Stayed in May 2024

Overall very good, breakfast service is good although only have English breakfast (if have other kind of breakfast may be better).

Stayed in May 2024

Think cost of breakfast is too steep, shame there couldn’t be a lower cost option to have a more simple breakfast but £40 for a family on top of the cost of a room is just too expensive

Large, clean, modern and comfortable rooms. Swimming pool was great-clean and gym was very well equipped Lobby and bar area very modern and welcoming

Stayed in May 2024

The lifts! Atrocious. So slow. Frequently waited over 20 mins for a lift which then took ages to get to our requested floor. On the morning of checkout, we had to give up on the lift after waiting over 20 mins and had to carry heavy luggage down the stairs from floor 13 to Reception. We met many other guests doing the same thing and some were unfortunately having to walk up many flights of stairs!

Lovely hotel in a great location. The provision of car parking is essential with a city centre location.

Stayed in May 2024

Where it was

Modern and very clean

Stayed in May 2024

It was stunning inside and staff very helpful and polite. Beds were super comfy

Stayed in May 2024

Unfortunately our stay clashed with a major awards evening taking place in the hotel with 700 people in attendance. We were staying for one night for my wife’s 40th birthday. We went to the hotel bar hoping to have an early evening pre dinner cocktail but it was completely taken over by the awards event. We couldn’t get near the bar and when we enquired if someone could take an order from the table we were told it depends if they get chance. We could see the bar staff were working hard but clearly far too busy. We did not feel welcome so gave up and walked out. This was a real disappointment. We realise large events are good for the hotel but given we were paying over £400 for our stay we felt we had as much right to be in the bar as anyone. The hotel could have planned this better such as notifying us in advance that our stay clashed with a large event to give us an opportunity to decide whether to stay. The pre dinner awards drinks could have taken place in the function room or in a designated area of the lobby to allow space for other guests.

The breakfast was excellent, the choice and quality were high. I would say it’s one of the best hotel breakfasts Ive had. The kids particularly liked the pancake machine.

Stayed in May 2024

Nothing really - although it appears close to the M8 motorway, and not nestled in the centre, it was very quiet.

Lovely room, supremely comfortable bed with space to sit. Plenty of power point options, fridge and safe. Nice view. Well located for town centre, West End and Waterside precincts. Excellent parking with plenty of EV charge points (BP pulse). Fantastic breakfast.

Stayed in May 2024

Beds have extra firm orthopaedic mattresses, I'm talking the same feeling as sleeping on the floor with a thin mattress at camp. Made for poor sleep. Was placed near a very very very noisy group of travellers on the 15th floor. They were in and out of rooms, talking loudly shutting doors until about 2am. Mentioned it to front desk and only got a shrugged apology. Reasons above are why rating is 6.5/10 as we go to hotels to sleep so if you can't actually do that, what is the point?

Decor and ambiance in common areas Quick service in restaurant and room service One very kind breakfast staff who helped get some extra tissues when my daughter had an unexpected coughing fit when we got to the breakfast room. Front desk were able to get me an adaptor to charge devices overnight, they don't prove cables though

Stayed in May 2024

Breakfast expensive for what was available

Very comfy bed in a peaceful room

Stayed in May 2024

The pillows were not very comfortable but it didn’t impact too much

Excellent welcome. Fabulous room. Spa staff amazing

Stayed in May 2024

Nothing

Location.. Friendly staff spotless … staff went above an beyond ⭐️⭐️⭐️⭐️⭐️

Stayed in May 2024

Nothing to dislike

Everything

Stayed in April 2024