Lift was really slow for amount of guests

Great location for ferry crossing

Stayed in May 2024

the lift access-a nightmare but stairs manageable when I was in a hurry to get to room on floor 2

breakfast absolutely delicious.

Stayed in May 2024

We thought we would push the boat out and both opted for a signature fillet steak in Mr Whites Chop House which is not a cheap option, sadly as we had asked for medium rare both were overdone and not cut well In both cases the sauce was almost non existent. The quality of the greens and chips however were excellent.

Easy book in, pleasant staff, newly refurbished room with quality furnishings. Well fitted bathroom. Great view over the harbour. Good quality breakfast with plenty of choice apart from the conveyer toaster which was set up too fast and too hot and only singed to outside of the bread without actually toasting the bread through (a small niggle).

Stayed in May 2024

Local town is very degraded not many shops open on a week day, quite vacant not somewhere I’d walk through with children but beach front was quite and clean There was dust on windowsill and some work being done due to upgrading rooms so expect noise from about 8/8:30 am

Close to the beach, modern interior and great facilities available clean outside On site restaurants and local restaurants were a little pricy but food was delicious and cocktails and drinks were lovely … prices similar to London

Stayed in May 2024

The parking was an issue. We were told that all the hotel car park spaces were already booked. We parked in paid parking in front of the hotel. The parking from 6 pm to 8 am is free but then £20 per day.

We spend only one night there. The room was clean and comfortable for a family of 4. Good location. You can see all the ferries coming and going. We also had good weather and could see the coast of France.

Stayed in May 2024

Convenient location with good views of the beach

Stayed in May 2024

The room was dirty and the staff at check out was really rude. He was keep trying us to pay for another room's check out which was odd.

Great location,great customer experience on arrival and in the restaurant.

Stayed in May 2024

The floor in our bedroom was so uneven that I nearly felt seasick. A pane in the window was nearly falling out. Good it was not raining or windy. The lift is very slow, small and loud.

Nice location, helpful staff. The hotel has an old nice feeling to it and the breakfast was very good!

Stayed in May 2024

The parking wasn’t great. It’s not very well signposted. When in the hotel we where told they only had 59 spaces there and they where all booked but the car park was empty. We were then told to pay for parking. For 11 hours it’s was £20.40 and for 24 hours was also £20.40. I paid for 3 hours and then asked at reception again and there was 1 space available. The gentleman registered my car. If you do plan to stay here make sure you have a spare 20 for parking you may need it.

Location was good, on the seafront. You can see all the ferries coming and going.

Stayed in May 2024

Room was clean but looks like a bathroom was not fully checked and needed service staff intervention. The issue was resolved quickly but did lead to uncertainty whether we get to keep the room or be moved. No free drink or complement was offered while we waited.

Great location with sea views and a small balcony with friendly sea gulls. Would recommend it.

Stayed in April 2024

Not a huge problem, but the hotel was such a maze 😁

Great location if you need to catch the ferry. Nice modern room. Great quick check-in. Bar food served till 10pm.

Stayed in May 2024

Nothing

Modern Clean Excellent food

Stayed in May 2024

Be aware that balconies are above the bar. Busy place on a Friday night. Noise until midnight. Parking was a little bit of an issue but it got sorted. It is subject to availability and that was not stated in description

Location was fantastic. Room was clean and comfortable. Nice balcony.

Stayed in May 2024

Location and sea view

Stayed in May 2024

Too many items in the room having to squeeze past to move around. Suggest replacing the desk chair with one that fits under the desk and the small table and easy chair are not required. Removing the items will make the room more spacious. Thanks Mark

Recently refurbished so facilities were excellent

Stayed in May 2024

Some dirty glasses and plates etc were not cleared from Two rooms on our floor, ie second floor.

We had breakfast in wheelers, and it was first class.

Stayed in May 2024

Nothing could’ve been done better for what we needed. There was a loud & drunken wedding party taking up all the bar when we were checking in, it wasn’t the best first experience after a long tedious drive when patience had already been tested, this is obviously not the hotel’s fault. We’re all for celebrating but it would’ve been better if they were somewhere else not spilling over into the reception area!

The hotel staff were great, always greeted us with a smile and they couldn’t do enough for us or our children.

Stayed in May 2024

Hotel right on the beachfront and in the center of Dover, convenient public parking on the back of the hotel, good hotel restaurant, very good massage services.

Stayed in May 2024

Location

Stayed in May 2024

Thought it would be easy for use of the port ferry but it’s not, as the police can close the road that connects you to the port. This is not a fault of the hotel, but just for those staying for this proximity purpose, watch out.

Gray location

Stayed in May 2024

Frustratingly slow lift

Well positioned. Comfortable. Good dining experience

Stayed in May 2024

restaurant needs improvement. staff was a bit chaotic, breakfast was uninspiring, wine we ordered was not good but luckily was not charged

location was good

Stayed in May 2024

Elevator is slow but really, it is an old building and that I'd just nitpicking.

Megan at the front desk deserves recognition! She was so pleasant, helpful & professional & went out of her way to make me feel welcome & give me information about the area. I had a pet seagull (Gulliver) who visited my window each evening & listened to all my ramblings, he was lovely. The bar staff werev also amazing. The area was quiet with a great view and a short walk to busses, restaurants and the ferry. Extended my stay 3 times.

Stayed in April 2024

The Elevator ist too slow.

The seaside-location ist excellent and the City ist not far away. The staff ist very helpful. The Restaurant ist very good.

Stayed in May 2024