Reviews of Holiday Inn Toronto Downtown Centre, an IHG Hotel 4 stars
30 Carlton Street, M5B 2E9 Toronto, Canada
#79 of 114 hotels in Toronto
Guests' ChoiceReview score
Based on 7272 hotel reviews
7.6Score breakdown
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Cleanliness
8.2
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Comfort
8.1
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Location
8.8
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Facilities
7.7
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Staff
8.4
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Value for money
7.4
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Free WiFi
8.2
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Reviewed: 1 June 2024
Kimberley
Canada11 reviews8.0“Clean and convenient and a good price for Toronto.”- • Leisure trip
- • People with friends
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted via mobile
Nothing.
The location and staff were both great.
Stayed in May 2024
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Reviewed: 1 June 2024
Nicole
United States2 reviews9.0“Great place to stay for our family of four.”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted via mobile
The rooms are compact! But it was still comfortable.
The hotel is in an excellent location and was very clean.
Stayed in May 2024
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Reviewed: 1 June 2024
Janifer
Mauritius4 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 3 nights
- • Submitted via mobile
The room abd location.
Stayed in May 2024
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Reviewed: 31 May 2024
Barbra
United States2 reviews8.0“Great for a weekend getaway”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted via mobile
Parking a little confusing...garage for the hotel is on the street behind the hotel, and I parked in the wrong ramp. Perhaps it was my fault as I didn't remember to write down the address of the garage for the hotel.
The hotel was relatively easy to find and close to many of the locations we wanted to see. Facilities were very clean. Darrell at the bar is a gem...really made us feel welcomed.
Stayed in May 2024
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Reviewed: 31 May 2024
Jasmine
Bahamas1 review9.0“The 2 night stay to divine - we had a really good time. Needed more to enjoy the other amenities.”- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 2 nights
- • Submitted via mobile
Bathroom was small.
The location was perfect for the short stay. Easy to maneuver around the attractions using Uber. We had a c wonderful time.
Stayed in May 2024
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Reviewed: 30 May 2024
James
Australia102 reviews11 helpful votes8.0Very good- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 4 nights
- • Submitted via mobile
The outside of the windows need a good wash.
The location suited us.
Stayed in May 2024
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Reviewed: 30 May 2024
Gemma
United Kingdom3 reviews8.0Very good- • Leisure trip
- • Couple
- • King Room
- • Stayed 4 nights
- • Submitted via mobile
The bed is very soft and room is quite dark
Perfect location to explore Toronto, would recommend. Also the coffee shop across the street, big bear was fab
Stayed in May 2024
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Reviewed: 29 May 2024
David
Canada7 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Executive King Room
- • Stayed 1 night
- • Submitted via mobile
The room was a bit small for the price.
The location was extremely close to our event.
Stayed in May 2024
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Reviewed: 29 May 2024
Simona
North Macedonia12 reviews2 helpful votes8.0“Comfortable stay in the heart of Toronto”- • Leisure trip
- • People with friends
- • Room Selected at Check-In
- • Stayed 4 nights
- • Submitted via mobile
There was no way to turn off the air-con.
It was well located. The room was spacious and beds were big and comfortable.
Stayed in May 2024
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Reviewed: 29 May 2024
Patricia
Canada6 reviews9.0“Great value in a wonderful location. Would definitely book here again if traveling to Toronto.”- • Leisure trip
- • Family with young children
- • Executive Queen Room
- • Stayed 4 nights
- • Submitted via mobile
Location was very handy. Very close to the subway for easy commuting. Breakfast was wonderful, staff incredibly helpful.
Stayed in May 2024
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Reviewed: 29 May 2024
Mark
United Kingdom5 reviews7.0“Disappointing overall as would have expected a better room considering the amount of money charged.”- • Leisure trip
- • Couple
- • Executive Queen Room
- • Stayed 4 nights
- • Submitted via mobile
Noisy room. Overpriced expected better for the amount we paid for the room. Had to be moved To another room because of noise from next room. Room small.
Location and let us check out later due to late flight.
Stayed in May 2024
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Reviewed: 29 May 2024
Evelyn
Germany17 reviews2 helpful votes7.0Good- • Leisure trip
- • Solo traveller
- • Executive King Room
- • Stayed 3 nights
Breakfast was too expensive for what you offer
Stayed in May 2024
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Reviewed: 28 May 2024
Alex
United Kingdom21 reviews1 helpful vote7.0“It's OK for the price”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted via mobile
Location is a rough area with quite a few homeless people on the block so didn't feel particularly safe.
Clean and modern hotel, pool was a good perk
Stayed in May 2024
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Reviewed: 28 May 2024
Eman
United States2 reviews8.0“Smell bad in parking lots”- • Family with young children
- • Executive King Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing
Every thing
Stayed in May 2024
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Reviewed: 28 May 2024
Brian
United Kingdom4 reviews8.0“Good hotel in downtown Toronto”- • Leisure trip
- • Group
- • Double Room with Two Double Beds
- • Stayed 2 nights
- • Submitted via mobile
Would have liked a fridge in hotel room.
Great hotel in downtown location good value for money
Stayed in May 2024
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Reviewed: 27 May 2024
Vincent
United Kingdom15 reviews2 helpful votes7.0Good- • Leisure trip
- • Family with young children
- • Executive Queen Room
- • Stayed 2 nights
- • Submitted via mobile
The room was quite small and located above the main street at the front of the hotel, so it was extremely noisy all the time. It's not a cheap hotel and breakfast was not included, parking was also extra and very expensive.
The staff were nice and the room was clean
Stayed in May 2024
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Reviewed: 27 May 2024
Beata
Australia4 reviews7.0Good- • Leisure trip
- • Couple
- • Executive King Room
- • Stayed 4 nights
- • Submitted via mobile
Paper coffee cups, what happened to proper coffee cups and water glassess ,noisy room we could hear tram .
Stayed in May 2024
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Reviewed: 26 May 2024
Mary
United Kingdom7 reviews8.0“Holiday Inn”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 5 nights
- • Submitted via mobile
Some members of staff on reception a bit curt
The access was convenient. Most of the staff very pleasant
Stayed in May 2024
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Reviewed: 26 May 2024
Dan
Canada1 review8.0“Will come back again”- • Business trip
- • People with friends
- • Executive King Room
- • Stayed 5 nights
- • Submitted via mobile
Everything is awesome. The standard room is smaller than I thought.
Convenient location, and high level of cleanliness. Hotel is near subway station, and it’s also few miles away from market. You can get your groceries at LobLaws market. Stuff was welcome and helpful.
Stayed in April 2024
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Reviewed: 26 May 2024
Martin
United Kingdom4 reviews9.0Superb- • Leisure trip
- • Couple
- • Executive King Room
- • Stayed 7 nights
- • Submitted via mobile
Very good breakfast. Friendly, helpful staff.
Stayed in May 2024
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Reviewed: 26 May 2024
Barry
Australia18 reviews7.0“Frustrating”- • Leisure trip
- • Couple
- • Executive King Room
- • Stayed 4 nights
- • Submitted via mobile
Poor communication, still waiting for a response to my request for an explanation regarding the account.
Stayed in April 2024
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Reviewed: 25 May 2024
Mark
Canada13 reviews2 helpful votes8.0“Great stay for a short city break”- • Leisure trip
- • Couple
- • Executive King Room
- • Stayed 5 nights
- • Submitted via mobile
Nothing
Good hotel n good location
Stayed in May 2024
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Reviewed: 24 May 2024
Melissa
United Kingdom1 review7.0Good- • Leisure trip
- • Couple
- • Queen Room - Disability Access
- • Stayed 3 nights
Not a fan of memory foam mattresses, also the air con unit in our room kept turning off and was very loud. 5th floor with a wall as the window view.
Great location, staff and check in. We got there early and was able to check in straight away which meant we were able to do more sightseeing which was fab.
Stayed in May 2024
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Reviewed: 23 May 2024
Anthony
United States1 review1 helpful vote8.0“With the exception of the Dining Room incident; I would definitely consider staying at this location”- • Leisure trip
- • Solo traveller
- • Double Room with Two Double Beds
- • Stayed 4 nights
I was extremely unhappy about the incident that took place the morning of Friday, May 17th in the dining room. There was some confusion regarding my credit card on file; and as a result, payment could not be processed. I was asked very rudely by the attendant if my card was ALRIGHT. As if to suggest that I was using an over the limit credit card. Then; a supervisor came and abruptly took me to the front desk and further embarrassed me with the agent on duty. She finally admitted that the issue was HER ERROR because I had switched credit cards on file; and she had BLOCKED the new card by mistake. I received a feeble apology. However; I was already insulted and extremely unhappy with the manner in which the supervisor spoke to me and treated me. He was arrogant and cocky; and acted in a very DEMEANING manner towards me. He NEVER apologized to me for the incident; and the way that he spoke to me. The amount of my breakfast check was a mere $14.73. Employees should NEVER speak to an honest and well intentioned guest in the rude and disrespectful manner that he used. You NEVER ACCUSE a person of ill intent and act as if they are GUILTY of wrong intentions or fraud. I would like the matter investigated; and the male supervisor held accountable and spoken to for his derogatory remarks and actions. It occurred on Friday, 5/17/24 at approximately 9:30 or 9:45 am. His actions were seriously INAPPROPRIATE and RUDE. This sort of action should NEVER happen again. I was deeply offended by this incident; and it had an affect on my opinion of the staff . He needs to be RETRAINED in customer relations; and learn how to TACTFULLY handle any further issues of this sort.
The facility was very modern and well maintained. Attractive appointments; and attention to detail. Bathroom was spacious. However; There needs to be a GRAB BAR IN THE SHOWER to prevent falling. My cleaning person Amada was EXCELLENT. She kept my room IMMACULATE. For the most part; the front desk staff was very efficient and accommodating .
Stayed in May 2024
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