Please note that there is complimentary shuttle bus service from the Border Gate, Macau Ferry Terminal and HZMB Macau Border, please contact hotel reservation team for more details.

Please note that for all non-refundable reservations guests are unable to modify the guests name.

Please note that the property does not accept bookings made by debit card. The credit card used for booking must be presented upon check-in.

The name on the credit card must match the guest's name checking in.

To be in line with the Government’s initiative to discourage the use of single-use plastics, we are reducing the reliance of single-use plastics such as toothbrush, comb, loofah, razor, nail file and shoe brush, etc. These disposable amenities will no longer be provided unless requested by guest. Join our eco-efforts with simple actions such as traveling with reusable daily necessities. However, should you find yourself requiring an item, we are pleased to provide it. Simply call the Service Center and inform staff of your need.

Please note that as per stipulations of Macao SAR Government, the hotel is going to send the personal data and accommodation information of guests aged 16 and above to the Public Security Police Force. The physical stay permit slip issued upon arriving at Macao should be presented at check-in.

כדאי לעדכן את Sofitel Macau At Ponte 16 מראש בנוגע לשעת ההגעה הצפויה שלכם. אפשר להשתמש בתיבת 'הבקשות המיוחדות' בעת ההזמנה, או ליצור איתם קשר ישירות באמצעות פרטי יצירת הקשר שנמצאים באישור ההזמנה.