455 Madison Avenue, Midtown East, New York, NY 10022, United States
#183 of 418 hotels in New York
Guests' ChoiceBased on 342 hotel reviews
8.2Cleanliness
8.6
Comfort
8.8
Location
9.6
Facilities
8.1
Staff
8.8
Value for money
7.3
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End of dialog contentReviewed: 30 May 2024
Ismail
United StatesRoom lacked basic amenities like coffee maker, turndown service, better bathroom products, better shower, etc. The room left a lot to be desired.
Location, Lobby, the view from my room.
Stayed in May 2024
Reviewed: 24 May 2024
Barbara
IrelandEverything
Stayed in May 2024
Reviewed: 19 May 2024
Luiz
BrazilSteam room never works
Location
Stayed in May 2024
Reviewed: 17 May 2024
Declan
United KingdomBathroom in room was quite dated as were fixtures and fittings. Light switches in room were very old and did not work well
Public areas are fine
Stayed in May 2024
Reviewed: 13 May 2024
Jacky
United KingdomNothing
Great location friendly staff Big rooms for New York
Stayed in May 2024
Reviewed: 10 May 2024
Phylipe
BrazilHorário do check in 16h e check out 11h
Impecável
Stayed in May 2024
Reviewed: 11 April 2024
S
SwitzerlandNot really family friendly. Bar not very relaxing for a drink. Got bumped off a table for a group of business men which was not warranted. Asked to check out at midday as opposed to 11am and was declined. When I went to pay my bill, additional room charges for drinks and internet which we did not use so I had to navigate that.
Great location. Facilities fine.
Stayed in April 2024
Reviewed: 10 April 2024
Janet
United KingdomPrice No family rooms for 5 so we had to get two rooms.
Beautiful building (used in gossip girl) and great location. Central but quieter than Times Square.
Stayed in April 2024
Reviewed: 1 April 2024
Michelle
United StatesAsk for a top or 20 floor and above room. One of our rooms was on the 11th floor and we looked at a wall. Our other room was on the 31st floor and it was a spectacular view of the church
Great location for doing things in Midtown. We saw two musicals and was great to be able to make the 15 minute walk. There are so many great restaurants close by as well
Stayed in March 2024
Reviewed: 29 March 2024
Maikel
NetherlandsDouble beds were on the small side. Perfect for couples, but you will have to get cozy if you are travelling with friends
Amazing location in uptown Manhattan. A 10 min walk away from central Park, Rockefeller Center and Times Square. Other locations are easily reached by subway. Very quaint and bougie looking lobby
Stayed in March 2024
Reviewed: 28 March 2024
Fernando
ColombiaThe beds needed an overhaul.
Great location amd amenities.
Stayed in March 2024
Reviewed: 13 February 2024
Maria
El SalvadorI’ve been coming to the NY Palace for many years and feel at home
Stayed in February 2024
Reviewed: 7 January 2024
Mark
United KingdomNo real bar area as such
Great location, great rooms, fantastic gym
Stayed in January 2024
Reviewed: 6 January 2024
Rachel
United KingdomWe were disappointed that there were no tea/coffee making facilities in the room. There was also no fridge. On arrival, after a long flight, my husband went to the bar to get a bottle of wine for us and a coke for my son - this cost $111 which we thought was pretty steep!! On subsequent evenings, the queue for the bar was so long it was ridiculous.
The room was beautiful with an amazing skyline view overlooking Saint Patrick's Cathedral. We had 2 double beds which were both very comfy. The bathroom was a good size with a bath tub with lovely powerful shower over it. The location was just perfect!
Stayed in December 2023
Reviewed: 4 January 2024
Corinna
United KingdomRooms were very much on the small size. Beds were also quite small, we travelled with 2 teenage girls and the beds were not at all good size for a family of 4.
Location is excellent, breakfast was lovely. Hotel courtyard and facilities downstairs were beautiful
Stayed in January 2024
Reviewed: 1 January 2024
Sarah
United KingdomRoom felt a little dated. Often a queue at reception or lifts
Amazing Christmas decorations in a superb location
Stayed in December 2023
Reviewed: 20 November 2023
Suzanne
United StatesMy room didn’t have safe neither mini bar
Stayed in November 2023
Reviewed: 5 November 2023
Chris
United KingdomOriginal room allocated was substard - tired, broken safe. But we were reallocated to a room in the towers that met our expectations.
Stayed in October 2023
Reviewed: 4 November 2023
Tom
IrelandThe Gold Bar service is bad and the food there is bad. Staff are unhelpful unfriendly and uninterested.
Location
Stayed in November 2023
Reviewed: 27 October 2023
Edward
United KingdomNo tea or coffee making facility.
location, room servicing, spa
Stayed in October 2023
Reviewed: 10 September 2023
Amber
United StatesHave been staying at Lotte for years.. always been a pleasure!
Stayed in August 2023
Reviewed: 5 September 2023
Deirdre
IrelandThe lack of staff on reception for such a big and busy hotel was very frustrating. we had a long wait to check in and no one took our luggage
the location, the rooms, the history, the beautiful building
Stayed in August 2023
Reviewed: 18 July 2023
Carla
BrazilI found the beds a bit small (double bed) for 2 people, and there was nothing in the room that differentiated this hotel from other good hotels.
The location is great and the building is beautiful. The room size is ok, as well as the bathroom. Staff was very kind and helpful!
Stayed in July 2023
Reviewed: 29 June 2023
Margarita
NorwayA lot of people in the hall Some noise
Stayed in June 2023
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