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  5. Reviews of Urban Suite - George Town

Reviews of Urban Suite - George Town This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Jalan Ahmad Nor, 11600 Jelutong, Malaysia

#20 of 70 hotels in Jelutong

Guests' Choice

Review Score

Based on 136 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    8.5

  • Facilities

    8.3

  • Staff

    8.2

  • Value for money

    8.5

  • Free Wifi

    7.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: June 5, 2024

    7.0
    It was a comfortable stay for the price.
    • Business trip
    • Family with young children
    • Deluxe Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    Aircond in master bedroom was warm, and the bidet was broken. The toilet wasnt flushed when I checked in.

    The location is strategic. Host was responsive. Facilities in the room are okay (kitchen supplies, washing machine but no laundry detergent, hair dryer, steam iron)

    Stayed in June 2024

  • Reviewed: June 2, 2024

    8.0
    very good
    • Leisure trip
    • Family with young children
    • Deluxe Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    need more lift

    facilities

    Stayed in June 2024

  • Reviewed: May 31, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Suite
    • Stayed 2 nights

    The lift facilities were not efficient. We have to wait our turn for 15 minutes sometimes. Please remove the equipment in the kid's swimming pools because my child got injured and bleeding and needs to go to the clinic for treatment.

    The internet coverage was superb. The area was calm.

    Stayed in May 2024

  • Reviewed: May 28, 2024

    7.0
    Good and clean.
    • Leisure trip
    • Family with young children
    • Deluxe Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    The lift need to wait so long.

    Clean

    Stayed in May 2024

  • Reviewed: May 23, 2024

    7.0
    Very good value for money. Great facilities although location lets the property down
    • Leisure trip
    • Couple
    • Suite with Sea View
    • Stayed 9 nights
    • Submitted from a mobile device

    The location was not great - quite a long way from George Town and restaurants /shops. It was tedious walking to local cafes etc due to the layout of the property exit. No restaurant/cafe at the property

    The room was spacious, light and comfortable. Washing machine was a bonus especially when travelling. The pool area was excellent and clean. The staff were always friendly.

    Stayed in May 2024

  • Reviewed: May 11, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Deluxe Suite
    • Stayed 2 nights

    The introductory advertisement on booking.com contains false information: "this 5-star hotel offers a 24-hour front desk and a business centre." In reality, there is no "front desk" service at all. Arriving guest is expected to find the room key in a letterbox inside a humid, extremely congested "mailroom", literally bumping shoulders/backs with other residents. In our case, there was a faulty combination lock, rendering our morning departure less than ideal. Lastly, do expect 5:30am loud noise from a nearby mosque that can interrupt an otherwise good sleep.

    Located on the coastline facing Malaysian mainland, the two bedroom apartment and its amenities exceed our expectation. Aircons are powerful with additional remote-controlled fans on the ceiling. Spacious refridge near the entrance, and infinity pool at 11th floor. High-flow rain shower mounted on bathroom ceiling deserves special praise. Owner is also quick to respond to queries.

    Stayed in May 2024

  • Reviewed: May 8, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The deposit🙂

    Lovely place,very comforting,suitable for family...value for money

    Stayed in May 2024

  • Reviewed: May 6, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Suite with Sea View
    • Stayed 2 nights
    • Submitted from a mobile device

    May be the breakfast can get more choices. It still ok for the price. but can get more variety. It miss also the fridge in the room

    The hotel was very clean. The location was very good also, it was like 5 min far from the center by walk. The stuff is very helpfull. It deserve to be vistited

    Stayed in May 2024

  • Reviewed: May 6, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    It is little off main hubs. Finding taxi is a challenge. No eateries around.

    New property and spacious rooms

    Stayed in May 2024

  • Reviewed: April 28, 2024

    9.0
    Had a pleasant stay, recommended
    • Leisure trip
    • Family with young children
    • Deluxe Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    No garbage chute on the building, had to go down to ground floor outside building. Lift are crowded sometimes and had to skip and wait few times

    Location, free parking, quiet environment, and amenities are available

    Stayed in April 2024

  • Reviewed: April 25, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Deluxe Suite
    • Stayed 1 night
    • Submitted from a mobile device

    new building and easy to access

    Stayed in April 2024

  • Reviewed: April 25, 2024

    8.0
    Decent place to stay
    • Leisure trip
    • Travelers with friends
    • Deluxe Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    A/C in living room was not working not well, but all rooms A/Cs worked good

    Good apartment with kitchen, washing machine garmetn steamer etc

    Stayed in April 2024

  • Reviewed: April 22, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Suite with Sea View
    • Stayed 1 night
    • Submitted from a mobile device

    Parking far from lift.

    Stayed in April 2024

  • Reviewed: April 21, 2024

    8.0
    Very Good
    • Business trip
    • Travelers with friends
    • Deluxe Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Need to put a sidetable inside bedroom.

    Stayed in April 2024

  • Reviewed: April 19, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Executive Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    It's an apartment in a building where it's not fully built. Lots of construction and noise. So if you planning to sleep in. It's not going to happen.

    Location , clean neat.

    Stayed in April 2024

  • Reviewed: April 19, 2024

    8.0
    Enjoyable and convenient stay
    • Leisure trip
    • Family with young children
    • Deluxe Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Need bigger towels Need additional lock from the inside of the main door. Currently the latch looks less secured.

    Stayed in April 2024

  • Reviewed: April 17, 2024

    8.0
    Very comfortable & clean!
    • Leisure trip
    • Couple
    • Suite with Sea View
    • Stayed 3 nights
    • Submitted from a mobile device

    There are only 4 lifts they can take a while to wait for. The area does not have many halal options for food. The bathrooms were quite small.

    The apartment was very clean & the view was fantastic. We had a very comfortable stay

    Stayed in April 2024

  • Reviewed: April 7, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Deluxe Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The swimming pool, especially the infinity pool and the kids pool. It is a really nice and fun stay. The room is clean and cozy, suitable for family trips. The view from the room is very cool. I will definitely come back again next time.

    Stayed in April 2024

  • Reviewed: March 27, 2024

    9.0
    Pleasant stay with friendly host.
    • Leisure trip
    • Family with young children
    • Deluxe Suite
    • Stayed 1 night
    • Submitted from a mobile device

    No wardrobe & no dressing table. Had to put my makeup on the floor.

    Modern & clean, good location with sea view.

    Stayed in March 2024

  • Reviewed: March 17, 2024

    8.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Suite
    • Stayed 1 night
    • Submitted from a mobile device

    No Reception , we need to ask the Security Guard. Need to take long time to wait for check in step.

    Clean and fully furnished

    Stayed in March 2024

  • Reviewed: March 5, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Suite
    • Stayed 3 nights
    • Submitted from a mobile device

    Entertainment area, gym, pool

    Stayed in March 2024

  • Reviewed: February 29, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Clean n staff was polite

    Stayed in February 2024

  • Reviewed: February 29, 2024

    9.0
    Nice and comfortable
    • Leisure trip
    • Family with young children
    • Deluxe Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Super clean

    Stayed in February 2024

  • Reviewed: February 27, 2024

    9.0
    Clean, comfortable and perfect for groups and long-stays.
    • Business trip
    • Family with young children
    • Deluxe Suite
    • Stayed 1 night

    My minor gripe was that the plug points in the rooms were badly placed. The master bedroom could use a side table close to the (single) plug. Though the property has good amenities, a small touch of leaving a small batch of coffee/tea would be very appreciated.

    The property has two rooms and can accommodate up to 5-6 persons. The beds were comfortable, and the amenities were very sufficient. There was a steam-iron, WiFi, washing machine, fridge, Smart TV, etc, which could comfortably cover a long stay. The security at the property was friendly but also thorough. Location-wise, the property is located close to major parts of the island.

    Stayed in February 2024

Showing 1 - 25

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