160-8330 Tokyo-to, Shinjuku-ku, Nishishinjuku 2-2-1, Japan
#66 of 1,381 hotels in Tokyo
Guests' ChoiceBased on 458 hotel reviews
9.1Cleanliness
9.5
Comfort
9.5
Location
9.2
Facilities
9.2
Staff
9.2
Value for money
8.5
Free WiFi
8.2
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End of dialog contentReviewed: 29 May 2024
Palgs
SpainGreat view from the room. We requested a high floor and they attended our request. Our room was a Club premium. Super clean and confortable. Very nice hotel.
Stayed in May 2024
Reviewed: 26 May 2024
Starangel
United KingdomHad access to the Regency area and only criticism and probably personal preference was that for vegetarians or non meat eaters, (I do eat fish) at times there was limited choice. Whilst staff tried their best to accommodate with alternatives they were a bit lack lustre i.e. salad.
Service outstanding, ambience, location, beautiful hotel in the heart of Shinjuku. Lots to do round about and station close by to get to other areas of Tokyo. Fantastic light display from Metropolitan Government Building opposite. Special thanks to Baca for all his recommendations.
Stayed in May 2024
Reviewed: 25 May 2024
Doron
IsraelThe location, room, and front desk were awesome 👌
Stayed in May 2024
Reviewed: 18 May 2024
Rohit
Hong Kongas above
Good spread overall. However, for a stay of 5 days, it would have been nice if there was a change on some days. There were limited vegetarian options (although the staff was kind to have special veg plate when requested). But overall, it was reasonable.
Stayed in April 2024
Reviewed: 13 May 2024
Steven
AustraliaThe property was very clean and well presented. Close to major train stations and attractions.
Stayed in May 2024
Reviewed: 6 May 2024
Xiaoyu
ChinaHousekeeping service is in need of improvement. The person who cleans the room sometimes throws pillows on the ground…
The service in the club floor has improved a lot compared to last year,check-in process was smoothly,staff were very efficient ,especially a front desk clerk whose name is Takahashi is always friendly and very helpful.
Stayed in May 2024
Reviewed: 6 May 2024
Steven
United StatesLocation
Location and service
Stayed in May 2024
Reviewed: 1 May 2024
Rosanna
AustraliaAmazing. Brilliant way to be introduced to Tokyo!! There was nothing that Keio Plaza didn’t think about to make our stay the best experience!! Thank you so much!!!!
Stayed in May 2024
Reviewed: 1 May 2024
Althea
United StatesExpensive.
Food was great. Staff very helpful.
Stayed in March 2024
Reviewed: 30 April 2024
Amit
Singapore1.Choice of breakfast-Though totally understand need for standardising breakfast buffets,especially in big hotels,a bit more variety daily would be appreciated.
1.The location-centrally located,walking distance to the main Shinjuku JR station.Close to the hustle and bustle of Shinjuku,yet a quiet retreat at the end of the day. 2.The staff-professional and efficient,wearing a smile always.Special mention to manager Gene.Despite being a very busy hotel,with a lot of tour groups,individual attention and accomodations were forthcoming. 3.Value for money-For the size of the room,in the location with the amenities provided,couldn't get a better value for money hotel.
Stayed in April 2024
Reviewed: 30 April 2024
David
SingaporeOnly downside was the lack of a bar on the top floor for nightly drinks and city views. The hotel’s 47th floor bar appears to have closed down since the pandemic.
We picked Keio Plaza’s Premier Grand as the Premier Grand rooms and club lounge were refurbished just a few years ago, and we certainly weren’t disappointed. The club lounge was the height of elegance, with a breakfast and tea time of a much higher quality than similar hotels we’ve stayed at. The rooms were similarly elegant, fairly luxurious and understated. The basic amenities were immaculate, and it provided a luxurious comfort expected of a 5* hotel club floor room. Would happily return.
Stayed in April 2024
Reviewed: 25 April 2024
Albert
United StatesFood in the lounge was a bit weak
Breakfast was adequate about 7/10
Stayed in April 2024
Reviewed: 24 April 2024
Roz
United KingdomThe initial check in whereby we had to ask if we could wait in the club lounge until our room was ready - that should have been offered. Also the staff member took absolutely ages with the person in front almost as if he didn’t realise a massive queue was building up
Pretty well everything once we got up to the club area
Stayed in April 2024
Reviewed: 23 April 2024
Julie
United StatesGreat location, wonderful options for dining with amazing views of the city, professional staff, everyone speaks English.
Stayed in April 2024
Reviewed: 17 April 2024
Nathania
United StatesLounge
Stayed in April 2024
Reviewed: 15 April 2024
Anna
United StatesThere was nothing I didn’t like about the hotel.
I have to say I was impressed with everything. The hotel is located in a great area. Room was beautiful and spotless. Food was amazing.
Stayed in April 2024
Reviewed: 15 April 2024
Andy
United KingdomThe staff are outstanding - absolutely first class welcome and care from everyone we encountered. Exceptional hospitality throughout the stay. Definitely worth staying in the Premier Grand levels for the views of the city and convenience of of the complimentary food and refreshments during the afternoon and evening. (Note that the Premier Grand levels are separate from the main hotel - with their own reception, lounge and facilities, based on the higher floors.) The rooms are spacious, comfortable, modern, well-stocked and exceptionally clean. The hotel location, just a few minutes away from Shinjuku station and city centre makes the Keio Plaza a superb place to stay in Tokyo with so much to see and do right on the doorstep.
Stayed in April 2024
Reviewed: 15 April 2024
Elizabeth
AustraliaClub Lounge was full at breakfast. We had to insist to get a table. But staff did find us a table.
Room. Location. Restaurant
Stayed in March 2024
Reviewed: 13 April 2024
Claudia
United StatesRoom service. We ordered a club and a teriyaki chicken. The club was soggy and the chicken cold and hard. Inedible. They took it out of the account
Cleanliness The club service
Stayed in April 2024
Reviewed: 12 April 2024
Vicki
United StatesNo late checkout or early check in
Location, amenities and cleanliness
Stayed in April 2024
Reviewed: 10 April 2024
Shaun
United StatesLeaving
Ideal location. Extensive breakfast buffet. The executive lounge that offered exceptional views of the city.
Stayed in March 2024
Reviewed: 10 April 2024
Enya
NetherlandsNothing
We had a fantastic stay at Keio Plaza Premier Grand. We stayed in the Club room and the access to the top floors was just wonderful. From the food, snacks, spacious room, most friendly staff ever, view, everything was just perfect and we will definitely be back! One of the best hotels we have ever stayed at.
Stayed in March 2024
Reviewed: 8 April 2024
Michael
United KingdomAmazing service and the top floor bar and new 47th Floor relax zone are incredible Room was of the highest standard with modern features.
Stayed in April 2024
Reviewed: 8 April 2024
Sandra
AustraliaCan’t think of anything I didn’t like.
Great hotel, staff were very helpful. We stayed in a club room, the access to the lounge was lovely, great view. Especially loved the sky lounge.
Stayed in April 2024
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