The coffee machine was not working :/

Fabulous location, very private, great design and super comfortable bed

Stayed in May 2024

Room was cleaned even when I put the sign outside of privacy.

Location

Stayed in April 2024

Getting into the office to drop our heavy luggage off before check-in wasn’t easy, through many doors and up some stairs as the lift wasn’t working.

Lovely fancy room, just what we wanted!

Stayed in March 2024

The sink was annoying . Small thing . Constructive feedback

Helped feel at home in Lyon , felt like a home not a hotel .

Stayed in March 2024

No one answered the phone regardless the time, both numbers including the one which was from 22:00 to 10:00 am

The bath tub

Stayed in January 2024

Too dark. The lights in the apartment are really not enough. It’s a vibe of boudoir. Probably good for a romantic evening but impractical if you need just good place of stay. All the windows look to the “internal garden”. So, on rainy day you just locked in a room with absolute lack of light. Internet connection was not excellent as well - zoom calls were complicated to perform.

Well equipped apartment, nice and clean. Relatively easy to get to with a car/taxi.

Stayed in October 2023

Location

Good location The 4 entry ways just to get to your room was a little strange. Not sure I'd stay there again. The sink was the worst design. Shaped like an ice bucket. Really dumb.

Stayed in September 2023

Not much of a view, and paying to get in by 3pm.

Private, spacious, quiet, well located, and unique. Cable TV, frig, excellent shower, tub in the middle of the room was provocative. Modern in an older building that has lots of character.

Stayed in June 2023

Extremely late check in Not that clean room. Its not a hotel, Iits an appatrment at a building, , separated in two rooms, operated by a company.

Stayed in May 2023

There is no staff

Stayed in April 2023

coffee machine not working

interior design, spaciousness, cleanliness, central location

Stayed in November 2022

The room was very nice but could use better night stands (weirdly low for the bed) and some painting.

Location was fantastic. The room overall was amazing and the bed was comfy.

Stayed in October 2022

would be nice to have better view

great bed

Stayed in September 2022

If you're expecting a hotel reception with a lobby and bar, this isn't the place for you. We didn't realise until close to our stay that this is essentially a hotel room located in an apartment building. The room is fully serviced to an exceptional standard but it's a little odd to call it a hotel room

Lovely room, lovely breakfast, great location. Very clean and well appointed. Easy to find, safe and comfortable

Stayed in September 2022

Payment system is a little bit complicated. Several of my cards did not work.

Nice location. Very nice place. There was some reparation in the house going on so it was noisy during the day. But you do not feel it if you are not back in the room earlier.

Stayed in April 2022

Very spacious and very clean property, great facilities

Stayed in May 2024

I booked a room at MiHotel because of the specific location and room type. On the evening before my arrival, around six o'clock, I received a phone call informing me that they had to place me in a different apartment quite far from the initial location due to an issue with the room I had reserved. As I was in a work meeting, I reluctantly agreed but mentioned that I would call back as soon as possible. When I called back after 6 pm Portugal time, a gentleman answered, claiming he knew nothing about the situation and wouldn't take any action until the next morning, nor would he leave a note for his colleagues. Considering my flight was scheduled for 7 am and I would arrive in Lyon around 10:30 am, this was far from ideal. After arriving, I then went to the central MiHotel in Lyon, where they informed me that they couldn't do anything, and I had to either stay in the assigned apartment or cancel my reservation. It's worth noting that I was paying over 300 euros per night. Somewhat condescendingly, they offered me a choice of either a bottle of wine or champagne, along with the snacks that would be in the room. After settling into the apartment, which was at a considerable distance from the originally booked location, I decided to confirm the arrangement before opening the champagne. I wrote an email (which I still have) where they informed me that I was not entitled to anything. After much insistence on my part, they reluctantly allowed me to consume half a bottle of champagne, but nothing else. The snacks they had initially offered were now stated in writing to be at my expense. Moreover, the apartment was poorly restored with holes in the wooden floor. The advertised brunch was quite limited. The entire process was mismanaged, and it certainly did not justify the high price.

Stayed in December 2023

Customer service really sucks, sent payment link even if I have registered my card on booking for the paiement, the link sent was not working, many totals to do paiement not possible, told them that I can pay via booking as it’s working for me, they said no, you give us toi car number or try with link or we cancel your reservation for the day of my arrival. Imagine the stress, basically though that everything was ok with booking. After many trials found that their link does not work on safari, so surprising and silly they had to precise it. We pay such price we expect a good service, it was not the case. Even for the late check for which I was ready to pay, In the begging they told me that it was ok at the end no, how comes that you communicate on something that finally you are not able to propose. I will never come back event the place was good customer was not from my point of view good mainly in a context where they don’t have reception. So if you had a problem do not count on them they might let without reservation

Stayed in July 2023

Excellent. Everything was perfect. No complaints.

Stayed in July 2023

we found feathers in the duvet so we asked if they could change it, they didn’t have any other things. (for a expensive suite it is not acceptable)from the pic I couldn’t understand anything if there was a door for the bathroom , well there is no, so the bathtub, sink and the shower were exactly in front of the bad : NO PRIVACY. for 190 euro one night absolutely no. there was a noise every 2 second Inside the room (from the floor, the heater, I don’t know what else) . and the plug on the left of the bed was not put properly, I could remove it. dangerous .

location.

Stayed in January 2023

Mihotel offers a new system (that we did not like). It gives you access to an apartment, but it is not a real hotel. There is nobody to welcome you and for many of us that is important. We had to made several phone calls in order to get codes to access the place, something you do not have to do in real hotels. The "intelligent" system that presumably controls everything, did not work when we tried to get the room's temperature down. However, the person that helps you in the offices (four blocks away from the suite) was very kind.

Stayed in October 2022

it’s wresting us hotel, but it’s rb&b

Stayed in September 2022

This review has been hidden because it doesn't meet our guidelines.

The decoration was nice.

Disappointed. Old building. The elevator burly fit me and my bag. The bed sheets were not completely clean. The room smells like cigarettes. No reception. No parking, and even nearby parkings were full. The decoration was nice though.

Stayed in June 2021