Reviews of Mercure Bordeaux Chateau Chartrons
81 Cours Saint-Louis, Chartrons, 33300 Bordeaux, France
#57 of 88 hotels in Bordeaux
Guests' ChoiceReview Score
Based on 275 hotel reviews
8.0Score breakdown
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Cleanliness
8.5
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Comfort
8.5
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Location
7.9
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Facilities
8.0
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Staff
8.7
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Value for money
7.6
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Free Wifi
8.4
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Reviewed: June 4, 2024
Michael
United Kingdom1 review8.0Very Good- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 4 nights
- • Submitted from a mobile device
Air con did not work to cool the room. The bath was too narrow to use as a shower. It was a fall risk.
Clean, good location and facilities.
Stayed in June 2024
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Reviewed: June 2, 2024
Karishma
United Kingdom10 Reviews4 helpful votes8.0“Great little hotel!”- • Leisure trip
- • Solo traveler
- • Classic Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
Really nice hotel in a lovely quiet area. An easy 20/25 minute walk to the main city centre. Very clean room. Comfortable bed. Nice staff!
Stayed in May 2024
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Reviewed: May 25, 2024
Cathy
United Kingdom25 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Fabulous location, great staff, lovely big room and great bed ! The toiletries were Nuxe - nice, and easy parking.
Stayed in May 2024
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Reviewed: May 25, 2024
O
Ireland2 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Superior Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
The only detail is that the pillows in the room are tiny, I’ve never seen them so small in a hotel. Very hard to sleep well
Excellent location and breakfast. Very helpful and friendly staff at checking.
Stayed in May 2024
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Reviewed: May 22, 2024
Joseph
United States of America24 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Breakfasts were a bit pricey at €19.50 per person for typical breakfast fare.
Decent enough location. Comfortable room.
Stayed in April 2024
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Reviewed: May 21, 2024
Nicolas
United Kingdom3 Reviews8.0“Lovely Staff”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 4 nights
- • Submitted from a mobile device
Rooms a little tired but guess the price and location reflects that.
Clean, Good Food, Friendly Staff
Stayed in May 2024
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Reviewed: May 16, 2024
Guy
United Kingdom32 Reviews8 helpful votes8.0Very Good- • Leisure trip
- • Family with young children
- • Classic Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
The dark decor of the room. Too trendy and a bit forbidding.
Convenient and busy hotel. Food was fine, Breakfast great. With a Blue Disabled badge we parked in the space near the front door. It is the only space. There is a parking garage under the hotel.
Stayed in May 2024
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Reviewed: May 9, 2024
Ingrid
Australia13 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 2 nights
Breakfast was great. We also had dinner at the hotel and loved the food.
Stayed in May 2024
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Reviewed: April 28, 2024
Heidi
Norway51 Reviews1 helpful vote8.0“A good hotel with parking!”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
In-house parking. Nice and service-minded staff. Accepting dogs.
Stayed in April 2024
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Reviewed: April 18, 2024
Anna
Australia7 Reviews2 helpful votes9.0“Fabulous stay”- • Leisure trip
- • Solo traveler
- • Classic Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Would like if there were some glasses in the room rather than the paper cups!
Staff wonderful, breakfast fantastic, comfortable room.
Stayed in April 2024
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Reviewed: March 29, 2024
Krzysztof
Switzerland27 Reviews3 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Location could be closer to the „tourist” city centre. Still: walkable and there is also a tram and a bus.
Clean, Interesting interior, friendly Staff. Good breakfast. Room was classic dark.
Stayed in March 2024
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Reviewed: March 8, 2024
Marney
United Kingdom8 Reviews7.0Good- • Leisure trip
- • Couple
- • Privilege Double Room with Sofa Bed
- • Stayed 3 nights
My husband and I both like to use a gym. The Mercure Chartrons gym had only machines: bike, cross-trainer, rowing, treadmill. There were no hand weights, no large exercise ball, or weight/cable machine. Breakfast offered Bordeaux's famous canelés on Friday and then they were not available Saturday and Sunday. There was no wheat-free meusli or oatmeal.
The staff were all very nice. Our room was a good size and the bed was very comfortable. Unfortunately, the bathroom shower screen was not large enough and the floor got soaked. Old wall-mounted hair dryer was very underpowered. I liked the idea of using crispy edible portion cups for the jam. Very cute and practical.
Stayed in March 2024
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Reviewed: March 1, 2024
Grimshaw
France4 Reviews1 helpful vote9.0Wonderful- • Couple
- • Classic Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Restaurant was not good menu, which was sparse with very little choice . What i ordered was not nice and i and my partner left most of it
Ro was good
Stayed in February 2024
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Reviewed: December 31, 2023
Graeme
Switzerland26 Reviews2 helpful votes7.0“Excellent for a 1 night stopover.”- • Leisure trip
- • Couple
- • Classic Twin Room
- • Stayed 1 night
Room was a bit dusty
Location.
Stayed in December 2023
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Reviewed: December 10, 2023
David
France8 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 3 nights
Very good stay - very friendly and professional young staff - good room - great location for us and a good breakfast and restaurant. Very happy!
Stayed in December 2023
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Reviewed: November 14, 2023
Julia
United Kingdom1 review9.0“Good value for money”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
Slightly closer to town
Breakfast was excellent & staff very friendly
Stayed in October 2023
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Reviewed: November 2, 2023
Geoff
United Kingdom21 Reviews8.0“Comfortable”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Limited menu in restaurant
Modern, clean
Stayed in October 2023
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Reviewed: September 19, 2023
Alastair
United Kingdom1 review1 helpful vote9.0“Very happy and enjoyed being in Bordeaux for an evening by the river.”- • Leisure trip
- • Couple
- • Classic Double Room
- • Stayed 1 night
Restaurant menu in the evening was somewhat limited. Instructions for arriving with a car were seemingly non existent. We had to park half on the pavement half in a bus lane whilst one of us went inside to establish where the underground car park was located and to obtain the code. If more than one, two or more cars arrived at the same time without knowing the procedure for parking, and having been pre advised the code, there would be potential chaos in the road outside the entrance of the hotel.
Original standard room not to our liking but subsequent upgrade (for an additional cost) was much better
Stayed in September 2023
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Reviewed: September 18, 2023
John
United Kingdom31 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Family with young children
- • Classic Double Room
- • Stayed 4 nights
- • Submitted from a mobile device
No obvious place to stop and unload the car (it's on a bus lane) and getting to the garage is a trip around the building (could be better signed from the road). Decor is a bit bland corporate and a bit of a walk down long corridors to our room. No chairs or decent desk in the room (it definitely had the space to take them comfortably) and tea and coffee making facilities in the room were a bit motel-like (small paper cups and instant coffee in Little sleeves) and out of keeping with the scale and ambience of the hotel.
The room was a very good size with an enormous comfortable bed. The en-suite had a bath and a proper shower with a WC is a separate area. The underground parking garage (c.100 spaces apparently) was very convenient and had 2 Tesla destination chargers with dedicated parking space. The route 5 bus stops outside and it is a 10 minute walk to the excellent tram system.The staff are very helpful and the cleaning was spotless. Good choices for breakfast, including fry your own and boil your egg options for ultimate freshness! Location is good, in that it has easy access to the centre without being in the busy tourist area.
Stayed in September 2023
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Reviewed: September 9, 2023
Damian
United Kingdom11 Reviews1 helpful vote7.0“Needs refurbishment!!!”- • Leisure trip
- • Family with young children
- • Classic Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The hotel needs refurbishment, looks tired. We stayed on two occasions during a week of touring. The plumbing needs improving and the in room fridges don't work and please get rid of the miniature ironing boards!
The staff are great.
Stayed in September 2023
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Reviewed: September 1, 2023
Chris
United Kingdom47 Reviews2 helpful votes9.0“Nice stay in this hotel. Good location for Chartrons, nice breakfast.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing.
Pleasant room. Good breakfast. Short walk to Chartrons. Underground (paid) parking
Stayed in August 2023
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Reviewed: August 30, 2023
Shane
United Kingdom4 Reviews8.0Very Good- • Leisure trip
- • Solo traveler
- • Standard Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Space
Stayed in August 2023
-
Reviewed: August 23, 2023
Ignacio
Netherlands44 Reviews6 helpful votes8.0“Great hotel, in which you feel like home”- • Leisure trip
- • Family with young children
- • Privilege Double Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
It’s a bit off the center…
Breakfast is awesome Staff is super nice and relaxed Rooms are comfy
Stayed in August 2023
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Reviewed: August 21, 2023
Simon
United Kingdom9 Reviews1 helpful vote9.0“Perfect”- • Leisure trip
- • Family with young children
- • Privilege Double Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
Great family room. Accepts pets, spacious and clean. Parking and charging for an EV car
Stayed in August 2023
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