Just one thing for anyone who suffers from hip, knee, shoulder, arm problems....the lovely garden pool is a problem. No roman steps, only ladders. Then I would recommend booking equally lovely sister property Hotel Tigaiga. We love both properties though would choose to stay more often/longer at suites if it weren't for the pool exit issues. And.... there is always Lago Martinez!!!

Beautiful property in the lovely Taoro Park area of Puerto de la Cruz. Excellent well equipped apartments. Spacious, spotless, stylish, comfortable...lots of storage. Useful kitchen for simple meals. Great shower. Comfortable beds and seating. Large sunny terrace with sunbeds, table, chairs. Tasty breakfast. Quiet. Gorgeous garden with very nice pool and sun terraces. Pool towels provided. The very best???? The superb staff. Always helpful. Always friendly. Well trained and efficient. Highly recommended for a quiet holiday or extended stay in Puerto de la Cruz. Hotel is close for meals. A few restaurants in vicinity and sunset bar too. Quick downhill walk into city. Steep return. Taxis are excellent and inexpensive. Very good restaurants in the city. This is our favourite area on the island.

Stayed in April 2024

Parking in the area is very rough. We went out of season and had a parking spot half of the time. Garage you can buy from hotel at 7 euro per day is insanely small and tight. I drive around London and I was sweating parking there. It wasn't cheap and some little bits were not working. One of the bins didn't open, bubbles in the bath broken, stove and coffee maker very low quality. It's minor but at this price you expect better

spacious, clean apartment. Easy access to swimming pool, very good breakfast.

Stayed in March 2024

It's a bit wierd staying in a place that has no staff present after breakfast and the limited "reception" closes as it is only in operation 0900-1100. All other times everything reverts to the main hotel about 5 mins up the road behind. I found it a bit tedious having to drive to it on the first night, find somewhere to park (as they had blocked off all their stopping bays), check in and then drive to the apartments. It was all simple but time-consuming when what we really wanted was some food and to relax after journey. Also, there are no guide instructions about the apartments when you arrive so you have to work everything out yourself!

Our 2 -bedroomed apartment was huge, well-equipped and we had a large balcony. Would ask for higher floor as we didn't have much of a view on the first level. Do not be misled by the photos online - whilst this hotel is very clean and tidy it is a 70s/80? original and the rooms and public areas are very plain with much use of beige and green paint. It is all functional rather than luxurious but the staff work hard to keep the place nice, particularly the gardens. Breakfast very good and breakfast staff and cleaners nice. We particularly liked the quiet location above the town. Free parking easy in road outside.

Stayed in March 2024

The apartments are well-maintained. The view from the balcony was nice, particularly at night. It is a quiet area so perfect if you are looking for some peace and quiet. The staff are all very friendly. The breakfast is a bit basic and is the only thing I would recommend that they try to improve on.

Stayed in January 2024

Apartment could have been a little cozier

Lovely spacious apartment with terrace, very comfortable beds and pleasant garden surroundings. Good breakfast. Daily clean was great.

Stayed in January 2024

Beautiful gardens, spacious und very clean apartment! Very delicious breakfast!

Stayed in December 2023

Nothing

The total overall comfort of the place.

Stayed in May 2023

Nothing!

The quiet location of the property set in beautiful gardens, but easy walking distance into town. The breakfast selection and the excellent, attentive service during the breakfast period.

Stayed in April 2023

Pool was a bit cold

Fantastic apparthotel, great view and location

Stayed in April 2023

very kind and supportive staff, comfortable and quiet hotel, excellent breakfast

Stayed in March 2023

Breakfast could have more variety, everything was fresh and tasty but variety was subpar when it comes to hotel of this kind. The rooms are a bit old but very well taken care of. The kitchen is missing an oven to be fully functional but otherwise it's very well equipped. It was a bit expensive but we needed an emergency accomodation during high New Years season. The prices are more reasonable during normal times. We are happy they had a very nice room for us.

Great location - 10 minutes walk from the heart of the town. Very quiet. Big room with very big and comfortable terrace. Very nice view, you can see the mountains, the volcano but also the sea. Staff was very friendly and accommodating going beyond what I would expect from usual hotel courtesy. They have a bike cellar but also don't mind if you keep the bikes in your room which is a must for cyclists not all hotels' managers understand.

Stayed in January 2023

no kettle in room so had to boil water for tea in saucepan! very little in way of cutlery and pans in kitchenette!

location, stunning gardens, peace and quiet, great included breakfast

Stayed in December 2022

all good

nice location, big bedrooms, nice view …etc

Stayed in December 2022

The reception only works from 9 till 11 in the morning. We arrived at 9 in the evening and had to pick up our keys at the reception of the hotel Tigaiga, which is 5-10 minutes walk up the mountain. But unfortunately our door lock did not work and we had to go to the reception again, then we waited for a technician who opened our door but the lock was still broken and they could not fix it so the next day we had to change the room.

The staff, the view, the cleanliness, the food

Stayed in November 2022

we are at room 106 and for some unknow reason on the therasse sometime we can smell the sewer??? Not all the time but usually aroung midnight when i was relax. it's a pity. Maybe because we are close to a small fish pond?

As i have some difficulty to get the key due to my flight delay at begining it's a bit complicated for me the but staffs are really great. Latitia and Cisca helpped us a lot on many different things. we stay there for two weeks. we also ask to change room and it's done really quickly Room is big and clean; House keeping is discret. Pool really clean. It s also possible to go to the Hotel side to use restaurant or pool there. everyone is so friendly there.

Stayed in September 2022

No specific fact

In general all

Stayed in August 2022

Perfect place to rest. A quiet aparthotel, with friendly staff, spacious rooms, decent breakfast and beautiful surroundings.

Stayed in June 2022

The rooms would have benefitted from some air conditioning or fans. We came in June and the temperatures in the apartment were bearable, but any warmer or more humid and it would have become uncomfortable.

Spacious apartment with a good shower. Breakfast was very good and the staff were polite and helpful. The location is a short and pleasant walk to the historic centre.

Stayed in June 2022

Everything was good

Really spacious and well equipped apartment. Great views. Convenient to walk to town, and easy parking in the area.

Stayed in March 2022

The bedrooms either need air conditioning or celing fans or free standing fans. When we realised the property had none of these facilities we requested 2 fans as we were 4 people in 2 bedrooms. The reception could only provide 1 fan as that is all they had available, I gave that to my children in their bedroom and I slept on the sunbed on the terrace until my bedroom was cool enough (about 3am). I don't think I should have to sleep on a sunbed on a terrace really when I have paid for beds in a bedroom.

Very friendly staff who did the best they could.

Stayed in September 2021

this won’t work if you are looking for a beach resort. but it’s perfect if you want an easy spot on the edge of a real working town. no down side !

Perfection ! the staff couldn’t have been nicer. the apartment was great. the terrace and pool are terrific. this is a lovely lovely spot for the independent traveller. also wifi v v good.

Stayed in January 2022

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Stayed in November 2023

There are no comments available for this review

Stayed in September 2023

There are no comments available for this review

Stayed in July 2023