Only one advice that has been given at the hotel was wrong. They advised the restaurant adjacent to the hotel. There we had good food, but they let us wait for more than one hour, without apologies, with a terrible attitude

Lot of space in the three bedroom apartment. Close to everything yet secluded. Clean.

Stayed in May 2024

no wardrobe in the room

location and services very good

Stayed in April 2024

Casa Marbella is superbly located for access to the Tortuguero National Park and Tortuguero village. The waterfront location is lovely and provided plenty of opportunities to relax and watch the world go by on the water. Luis, the in-house guide, was superb and highly recommended for his knowledge of wildlife.

Stayed in May 2024

Great location on the canal with a quiet patio to relax on. Very good freshly made breakfast. The staff was excellent! Everyone was very kind and helpful. We had a room with air conditioning which was much appreciated as the weather was very humid.

Stayed in May 2024

Great location with wonderful terrace looking into the river with beautiful sunsets,and short walk to beach. Really good breakfast and very helpful staff. Highly recommend the morning boat trip with Luis. He was excellent.

Stayed in May 2024

Shower was cold. Receptionist was a bit pushy about the tours at the beginning. You can hear the noise from other rooms easily.

Great location, and view on the water if you get the right room. Clean.

Stayed in May 2024

Good location and good breakfast. Perfect to chill in the afternoon with the channel views. They organize night and early morning tours with local guides to see animals (also turtles). We strongly recomend our local guide Reynaldo Brown, biologist who lives in Tortuguero and has dedicated 25 years to study animals. We were lucky to see a couple of Toucans and Porcupins sleeping in the trees at night thanks to him.

Stayed in April 2024

Amazing location right on the river (the ferry even drops you off and picks you up on the deck). Nice and helpful staff that help organise great tours through the national park. Luiz was amazing. A very knowledgable local guide that took us on a lovely boat trip through the canals and wildlife. Breakfast was nice and plentiful and served right when returning from the tours.

Stayed in March 2024

We lost power for about 3 hours but it sounds common on the island.

Nice situation everything is near on the island. Nice view and nice 4 beds with air clim room.

Stayed in April 2024

Excellent location next to the river. Very friendly and heartfelt staff. In evenings it was very pleasant to sit at a deck chair and enjoy the scenery, birds and nature. Very close to the awesome Tortuguero national park. Louis was all about nature knowing and very experienced guide who gave us an unforgettable experience of the park and animals. Saw sloths, spider monkeys, howler monkeys, white faced capuchin monkeys, caimans and even a tapir on a river trip to the mainland.

Stayed in March 2024

Very lovely and helpful staff. We booked tours with them and we really enjoyed them. Our guides were very professional and spotted tons of different animals. We are very happy.

Stayed in April 2024

No hot water, water leaking on the floor in the bathroom

Close to transportation, good village location, clean room, air conditioning, breakfast, excellent sunset view

Stayed in March 2024

Rooms are a bit old, but for Costa Rica above standard.

Liked: Location is perfect. Rooms are very clean and cleaned every day including towels and bedlinnen. Coffee is available very early (5:30) taking tours into consideration. Delicious breakfast. The tour guide Louis is great!!

Stayed in March 2024

Simple but clean rooms. Rooms facing street can be noisy.

Beautiful setting overlooking the river. The Casa arranges great boat trips. Absolute highlight of our trip.

Stayed in March 2024

Nice rear patio with view of the canal and good breakfast included. The morning boat tour is highly recommended.

Stayed in March 2024

The house is in the center, which gives you the whole experience, but it is also quite loud in the nights (we had a room the street).

The personal was very friendly and the service was great. The situation at the water is very special, we enjoyed the terrace a lot. The boat gets you right to the deck. The rooms are simple, clean and the breakfast is good.

Stayed in February 2024

Access from the boat….ability to drop and pickup guests at hotels dock makes it special. Choose either Fresa or Kendal. Good hot breakfast, next to the river !! Breakfast is open till 10 that allows guests returning from morning tour to have breakfast which apparently is not true for every hotel. Our room had air-conditioning which worked great and wifi seemed to hold well too. Close to everything. Great to sit by the river and watch. Hotel does offer tours though we didn’t use them. Though it wasn’t a problem for us, reception closes at 4 PM, which seems standard in Tortugeuro.

Stayed in February 2024

Great location on the canal, delicious and big breakfast.Excellent early morning small group tour booked through Casa Marbella. Very accommodating, 😀

Stayed in February 2024

Casa Marbella was clean and comfortable, and the location is ideal! The front of Casa Marbella is on the main pedestrian street (no cars) a 10-minute walk from the National Park entrance. The back of the hotel is directly on the water with a very large, covered porch where guests eat breakfast in the morning and watch birds and river boat traffic all hours. Water taxis can pick up and drop you off directly at the hotel's dock, so there is no need to carry luggage from the public dock 2 blocks away. Best of all, Casa Marbella has its own wildlife guide, Luis, whose family has lived on Tortuguero for several generations. Luis is very knowledgeable and enthusiastic about nature and speaks English. Luis starts his guided 6pm night animal walks and 5:30am morning canal boat tours of the National Park at the hotel porch/dock. This eliminates stress. You can register for Luis's guided activities at the hotel reception desk, then sit in porch chairs looking at the water while waiting for the tour to begin. I took my family (including 87-year old Mom) on 2 night walks and 2 canal explorations with Luis while staying at Casa Marbella in early February, 2024. The group sizes were pleasantly small, with 3-6 participants in the night walks and a maximum of 10 people on his canal boat. I recommend Casa Marbella very highly!

Stayed in January 2024

Great staff and location. Beautiful view. Breakfast basic but tasty.

Stayed in January 2024

Excellent river side location, really friendly staff and very knowledgeable local guides for small group tours - takes time to see lots and loads of local background.

Stayed in February 2024

Lovely hotel in a great location in Tortoguero, really good to have a decking out the front to watch the boats and be able to sit and read a book. Breakfast included which was scrambled egg and bread and fruit. Useful to have a fridge to keep things cold! Ideal location for getting dropped off by the boat!

Stayed in January 2024

Nothing.

Waterside location/verandah. And central in Tortuguero town with everything very close by. Nice room with a view. Helpful & friendly staff.

Stayed in January 2024

They did an excellent job. I have no complaints about service or the facility.

The service is excellent. Everyone there is so friendly and helpful! The property is in a great location. It was very peaceful and relaxing. I would come again and would have stayed longer if I could have.

Stayed in January 2024