We had difficulty making a reservation for an early arrival. Our plan was to arrive mid-morning and book just for the day as we were flying out later that evening. Email exchanges were positive, but upon check-in, we were informed that we could not check in until late afternoon. This of course should have been made clear from the hotel staff at the time of booking, but it was not. Upon arrival, I had to pay for the previous evening, although we just arrived in the morning. The hotel management needs to be aware that over-the-day bookings for the many cruise ship guests disembarking nearby is a niche that needs to be addressed. In the end, we paid for two nights, although we were not even there for the first night and we checked out for our evening flight before we had a chance to stay for the second night.

For travelers beginning or ending a cruise in Rio, the hotel is just a 15-minute walk from the cruise ship dock: No need for a taxi. The restaurant buffet is excellent!

Stayed in April 2024

Pool could have been warmer

Breakfast.....Good range of food Pool are for waiting

Stayed in April 2024

Room was a little drab (read “old and dated”) and had no comfortable seating other than the bed.

Very good buffet for dinner, and breakfast the day of departure (which was included). Dining service was excellent. We went to Rio to catch a cruise and the Guanabara was only 5 minutes from the port.

Stayed in April 2024

Location, cleanliness, good breakfast

The staff could be more proficient in English. Otherwise everything was just fine.

Stayed in April 2024

Late check in

Stayed in April 2024

Small room. Hard bed.

Breakfast was outstanding. Great buffet selections.

Stayed in April 2024

Why don’t they provide boiled eggs at breakfast?Some wheat bread? The lighting in the room could improve. Individual lamps for reading were not available.

The terrace was quite nice and the view very attractive. The barmen were friendly.

Stayed in March 2024

had to wait until 1400 h for check in

breakfast buffet is very good and so is dinner buffet which is reasonably priced and with late hours

Stayed in March 2024

Arrived around 1100 h and had to wait until 1400 h to check in.

The location is convenient. The breakfast buffet (included) is very good and the dinner buffet also is, and reasonably priced.

Stayed in December 2023

Syrup available for pancakes.

Good, lots of options.

Stayed in February 2024

The staff weren’t useful with getting around for carnaval, they didn’t know what was going on, and weren’t able to provide any advice.

Stayed in February 2024

NC

No comments

Stayed in February 2024

old facility, noisy air con, polite but cold staff, bad smells in the room

rooftop terrace, convenient location

Stayed in February 2024

Area was a little scary even being in the Cento. Many homeless.

Very close to the cruise terminal.

Stayed in January 2024

The surrounding streets are quite dangerous, many people are allowed to sleep on the streets and approaching you; we witnessed a young couple coming towards us asking about the nearest police station because they were robbed nearby church and left without their wallets and bags.

Comfortable room with nice wood furniture, restaurant and breakfast very good.

Stayed in January 2024

The location! The location is adjacent to a hub of bus stations. There were homeless people all over nearby. It made us feel unsafe to walk around.

The location was great for us since we were getting on a cruise ship, because it is very close. We walked to the port with our luggages and got there in 12 mins.

Stayed in January 2024

The bed was the more comfortable I slept before, but it was good.

The room was very clean and organized. The location is very good, and the staff very nice.

Stayed in January 2024

Air conditioner to laud.

Breakfast and location are good.

Stayed in January 2024

Quite a few homeless and beggars in the area, to be expected in this district, so marked off 1 review point only due to that. But the Staff presence at all hours does make this better.

This was our last stay before heading to the airport in Rio. It was nice to have extra large comfy beds. Room size was huge, staff all spoke English. Rooftop pool with service was nice. It was also close to some restaurants and shops. We also enjoyed some of the vendors near by. 20 minute ride from the airport and taxis at all hours available. Staff makes it very easy and comfortable being very present out of the front door so anyone not from the area feels pretty safe.

Stayed in December 2023

They don’t have a city map so their clients and customers can have a guide and directions and destinations. It’s very dissatisfying for my part because I am a foreigner and I don’t speak their language.

They have most of the facilities and gadgets for relaxation.

Stayed in December 2023

They need to improve the breakfast menu. I'd like to see more options to have a breakfast.

I like the atmosphere in the entire hotel. The staff speaks very good spanish and english. I'd like to come again to Brasil and stay in the same hotel.

Stayed in November 2023

noisy fridge, which could be turned off

central location while sightseeing Rio centre, amazing breakfast

Stayed in October 2023

Limited vegetarian options

Amazing shower. Breakfast was good

Stayed in September 2023

A little expensive

Good restaurant Good location in Centro

Stayed in July 2023