The elevators were used by guests and service staffs together and get's very crowded and moves slow.

The apartment we stayed was clean and properly maintained. Housekeeping staff did their regular jobs in keeping the rooms clean. Breakfast was standard for such a hotel, but the morning rush hour meant not properly cleaned table and floor resulting to an unhygienic restaurant atmosphere. The waiters did their best but the week we stayed was super busy so they just couldn't keep up.

Stayed in May 2024

No entrance from sheikh sated road

Overall layout

Stayed in April 2024

The dining area looks small for the hotel as it is always overcrowded. The lifts also were also crowded on busy areas and some impatient people could easily jump the queue

The views from the higher floors. Staff very friendly and helpful. Came earlier and the staff available a room for early check in. Request to move to the higher floors granted

Stayed in May 2024

Although the hotel has changed its name & upgraded many of the facilities, I feel the bathrooms could’ve been upgraded also.

The property is in an excellent location, this was our 2nd stay here, the size of the property was great

Stayed in April 2024

Weekends at this hotel can get quite hectic, especially since the lifts are limited and the towers are quite tall. Guests may find themselves waiting 5-10 minutes for an available lift to travel up or down. In addition, the cot bed (for the baby) was awful. I think they missed the baby mattress, because when we went to another hotel, they also provided a cot bed but it had a nice mattress inside. We ended up not even using the cot because the baby would feel the metal bars under it, which makes it impossible to sleep on. Finally, because of the storm in Dubai, our flights were cancelled. This meant extending our hotel reservation by three days. However, we were taken aback when we inquired about the additional charges for these extra nights, as the hotel quoted an exorbitant rate of 500 EUR per day. While we understand that such circumstances are unforeseen, we had hoped for more empathy from the hotel staff, especially considering we were already paying around 300 EUR per night for our rooms. Feeling disappointed with this lack of understanding, we decided to relocate to a nearby hotel that offered comparable accommodations at almost half the price. It was disheartening to experience what felt like a lack of compassion during a challenging situation, although I can understand that this is something the staff cannot control.

Location is great. Doorstep from metro. Market just a couple of steps, loads of restaurants. Staff is amazing. Food from the cafe is good, with a nice options of sandwiches, breakfasts. Room service is amazing, they provide free water bottles, all the kitchen appliances are super clean and new.

Stayed in April 2024

Breakfast can have more variety. Access time to lifts can be improved.

Amazing front office and housekeeping staff. Very responsive to all requests. Spacious and comfortable choice for families with a fully equipped kitchen. Our suite had a beautiful Burj Khalifa city view. Housekeeping came everyday and the apartment was very clean. Excellent location. We had a pleasant stay and would love to come back.

Stayed in April 2024

I like the location for walking and easy access for all the area you like to visit, staff, cleaning and nice view to Burj alkhalifah and shex zaid road and future museum.

The rooms was very clean and staff was really nice and respected and kind, the location with Buje alkhalifah view was excellent, the breakfast was not bad, but not very good.

Stayed in April 2024

Very Practical hotel and cooperative staff in all times.. The swimming Pool is so cuzey and have a special simple momentum!!

Stayed in February 2024

The reciption took long time because they have two employees while there are 4 desks

Every thing is excellent

Stayed in April 2024

Housekeeping requires more attention. Satisfactory but could be further improved

Efficient, Warm and Friendly Team at Front Office and Food & Beverage Restaurant Team. They have a warm and pleasant attitude.

Stayed in April 2024

Everything was perfect as we expected but taxi drivers found it little hard to find the place. Sometimes we had to walk to the front road to meet them.

Rooms were spacious and very quiet. Everyone in the family liked it and one of the rooms had very good city view and other room had sea view.

Stayed in March 2024

The only thing that was a bit problematic was the AC control. As there is no way to open window of balcony, you need to keep AC on all the time, but we were struggling to find a good setting.

The location is great, very close to the Dubai Mall but also to the Creek on the other side. The staff is friendly and helpful, and the hotel is clean and comfortable. We had the breakfast included as well, and it was good as there were lots of food and drink options to choose from.

Stayed in April 2024

Nothing

Location

Stayed in April 2024

The proximity of the location and the staff exceptional customer service

Stayed in April 2024

Unfortunately the sauna and steam wasn't working correctly. I attempted to use the facility on 3 seperate occasions ,every time it didn't work.

Location, Staff,Food

Stayed in March 2024

Pool and breakfast areas are very crowded but as metioned you will always have the breakfast and can also swim. What we did not like is the loooong wait for the elevators, even if no one is driving them and there are ~5 lifts, you have to wait 3-5 minutes which was a little disturbing, always room for growth :)

Pretty much everything - the location is great, near metro, one station to the Dubai mall/Burj. Breakfast is very good, croweded but they seem to get it all done efficiently. Pool is nice, amazing view from balcony, the room has almost everything you may need

Stayed in March 2024

the size of the breakfast hall was small

In my opinion, the location of the hotel was very good, and the hotel pool was also very good Nice staff. Clean hotel.

Stayed in March 2024

Sofa in living room was smelly Elevator takes long time

Location

Stayed in February 2024

some more options with pillows. the pillows were too soft and was difficult to get adjusted to. they unfortunately were not able to provide some alternatives or options. the vegetarian options can be a few more during breakfast.

Exceptional Location, Facilities, Staff, facilities, Food , all were too good. Strongly recommend

Stayed in March 2024

Breakfast was a bit limited. Would have liked more choice of eggs

Location right by the Metro Rooms are a good size

Stayed in February 2024

Nil

The staff was welcoming and accessibility to the metro station

Stayed in March 2024

Breakfast was just OK. The facility is a little old. But manageable

Very well-located. Good value for money.

Stayed in March 2024

The location is just perfect. Not even a minute walk to the metro station plus all major attractions are nearby

Stayed in March 2024

The toilet looks clean but apparently not. Grout was not cleaned properly. We sprayed with water and dirt came off the grout. Looks as if housekeeping only mop the toilet floor without scrubbing it. Could've done better on that. Otherwise housekeeping came to our rooms daily without extra fees.

The apartment was very near to the metro station, about 3 minutes walk. Alot of eateries as well as a mini mart right below the hotel. Hotel room was decent sized and clean. Breakfast buffet has different menu everyday which was great. Frontdesk during check in was welcoming. He noted that it was one of our guest's birthday so he offered a cake however did not receive any till check out date. No big fuss anyway. Concierge has a lot of good tips on activities in Dubai as well as Abu Dhabi.

Stayed in January 2024