
From
MalaysiaThe Customer Service Experience was exceptional, with special mention to Ms. Thien (aka Ms. Sky). She was so welcoming, immediately rushing out to open the door the moment my wife and I was in sight. At the reception we were served a welcome drink during registration.
We were totally bowled over by her reception.
Ms. Thien again displayed her impeccable customer service when due to a miscommunication, an additional breakfast charge was billed to our hotel bill which I didn't notice until we were well on our journey to Danang.
As we had trouble contacting the hotel with our mobile, we engaged the assistance of the reception at the hotel that we stayed in Danang to assist us.
Coincidentally, Ms. Thien answered the call and according to my wife, she kept apologising for the error and the matter was subsequently resolved very quickly.
The refund was made to us through the hotel in Danang on the very same night. We were really impressed by the speed the matter was resolved together with the refund.
Thumbs up to Ms. Thien and The Scarlett Boutique Hotel for exceptional customer service.
The hotel is well located within walking distance of Perfume River, Hue Imperial Palace and the entertainment and food & beverage hub without the criwds and noise.
The room we stayed in, The Rhett Room, was spacious enough for 2 persons, the decor was very beautiful and pleasing, the bed very comfortable, the room very clean and the bathroom very well stocked with essentials beautifully packed and even has a vanity mirror.
Water pressure is strong and for those who loves hot showers, you will not be disappointed.
There was a complimentary fruits platter for our 2 nights stay at the hotel which we really appreciate. We later found out that this was the only hotel that provided a complimentary fruits platter out of the 3 hotels that we stayed in during our visit to Vietnam.
We had breakfast at the hotel on the morning of our departure and the food was really delicious.