Lake Kivu Serena Hotel

–Excellent location - show map
+31 photos
Scored 8.7
Rated fabulous

Excellent location!

9.5

You might be eligible for a Genius discount at Lake Kivu Serena Hotel. To check if a Genius discount is available for your selected dates sign in.

Genius discounts at this property are subject to book dates, stay dates and other available deals.

About this property

Lake Kivu Serena Hotel is located just 3 km from the centre of Gisenyi. The hotel features an outdoor swimming pool, a restaurant and an on-site bar. Free WiFi is available in the rooms and each room comes equipped with a satellite TV, a kettle and private bathroom. Certain units include a seating area to relax in after a busy day. Guests can enjoy a meal at the hotel's restaurant and enjoy a drink at the bar. There is a 24-hour front desk and airport transfers can be arranged upon request at a charge. The shores of Lake Kivu is 100 metres from the hotel, while the Kigali International Airport is 160 km away.

Couples particularly like the location — they rated it 9.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Most popular facilities

  • Outdoor swimming pool
  • Free WiFi
  • Airport shuttle
  • Spa and wellness centre
  • Restaurant
  • Tea/coffee maker in all rooms
  • Bar
  • Beachfront
  • Private beach area

Property highlights

Top location: Highly rated by recent guests (9.5)

Breakfast info

Continental, Italian, Full English/Irish, Vegetarian, Vegan, Halal, Gluten-free, Kosher, Asian, American, Buffet

Free private parking available at the hotel

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Availability

Select dates to see this property's availability and prices

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Room type
Number of guests
 
1 double bed
or
2 single beds
2 double beds
Bedroom
1 large double bed
Living room
1 sofa bed
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Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

Select topics to read reviews:

Guests who stayed here loved

Chansa
Zambia Zambia
“It has a beautiful ambience and a nice view of the lake ..the greens are lovely”
Walter
Germany Germany
“Quality does not tolerate compromises. Kivu Serena is a juwel in Gisenyi. The variety of the breakfast buffet is hardly to be competed. The garden and private acces to lake Kivu as well as the Pool are unbeatable assets”
Sally
United Kingdom United Kingdom
“Location on the lake beautiful gardens . Excellent food. Friendly and helpful staff during our stay.”
Nosipho
United Arab Emirates United Arab Emirates
“The staff are a gem. The thing that makes this place is the helpful and friendly staff. The best service Ive received throughout my stay in Rwanda”
Frankie
United Kingdom United Kingdom
“We had a great stay. Hotel staff were amazing and really helpful. The location is great and on the beach and beautiful. We partially enjoyed the breakfast. Would stay again.,”
Ojo-odiase
Nigeria Nigeria
“The environment was nice. Good facilities. Great breakfast. Great views. Love it.”
Neo
South Africa South Africa
“The service was very good. Staff are really friendly and willing to assist. Room has great amenities and is clean. The food was good. Overall, I had a really good stay and got some time to relax and unwind.”
Miss
United Kingdom United Kingdom
“- The staff are absolutely incredible! - Location is great”
So
France France
“Nice private beach and swimming pool The restaurant is good and the people working here are kind The room is big with a balcony, and the bedding is comfortable Nice place to stay in Gisenyi !”
Declan
United Kingdom United Kingdom
“Liked the garden, views across the lake, tranquility. Breakfast was very good. Staff super friendly”

Hotel surroundings

Restaurants

1 restaurant on site
Kiyaga Restaurant
  • Cuisine
    African • Local • International
  • Dietary options
    Halal • Vegetarian

House rules

Lake Kivu Serena Hotel takes special requests - add in the next step!
Check-in
From 14:00 to 23:30
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 02:00 to 11:30
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 3 years
Cot upon request
Free
17+ years
Extra bed upon request
US$150 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardMaestroCash

The fine print

Need-to-know information for guests at this property

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Lake Kivu Serena Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.