Non-refundable reservations cannot be cancelled without full stay charge. Otherwise, a 3-day cancellation policy applies to hotel rooms . Early check out, no show or amendment is on the same terms as above.

If the reservation is non-refundable the card will be charged for the full stay amount prior to arrival. For other reservations, the credit card provided will be pre-authorised for the validation of your stay upon receiving of the reservation Payment is due on arrival.

Non-UK credit card holders only: Where available, the GBP amount will be converted to your ‘home’ card currency and processed through our credit card machine. You will benefit from a competitive exchange rate (not a ‘tourist’ rate) and the satisfaction of knowing the exact amount that will be shown on your card statement without incurring any additional currency conversion fees normally levied by your card issuer.

All guests checking in will be asked to present their ID which must be matching the name on the reservation. If the reservation is prepaid guests will be asked to provide the card that was used for the payment. If you know that you will not have the card on you you must organised for an email to be sent to the hotel ahead of check-in authorizing you to stay under that card, and quoting the card details.

When booking more than 4 rooms, different policies and additional supplements may apply.

Renovation work is done from 9:30 a.m. to 6:00 p.m. on weekdays, and some rooms are under renovation.

Please note that construction work is going on from February 23, 2023, to October 31, 2023, and some rooms may be affected by noise.

客人在办理入住手续时须出示带照片的身份证件和信用卡。请注意：所有特殊要求均视住宿的供应情况而定，也可能收取额外费用。