
From
AustraliaWhere do I even start, everything about the Grand Hotel Belvedere was perfection!! From the minute we arrived, we felt instantly welcome. We were greeted by very friendly staff and treated to a delicious welcome drink in the lounge. We then realised my husband had left his backpack on the train which had lots of valuables in it. The staff immediately contacted the train station and located the backpack and arranged for a staff member to collect it for us (thank goodness for the honest Swiss person who handed it in). With the crisis averted we settled into our beautiful hotel room and headed out to explore Wengen, but not before taking a moment to enjoy the breathtaking view from our balcony! We have travelled a lot and I don’t think I have ever experienced a hotel with staff like this. They made us feel like they were genuinely excited for us to be there and every encounter with every single staff member was a delight. They were helpful, happy, enthusiastic and so friendly. They also made our children feel very welcome and made an effort to engage with them. The rooms and bathrooms are absolutely divine. As an interior designer myself I was in awe of the design of the rooms and common spaces, the bar, restaurant and lounge were as beautiful as the rooms. The buffet breakfast was delicious and our dinner in the restaurant was also incredible. We absolutely loved Wengen and our experience at the Belvedere made our stay all the more enjoyable. This hotel and the staff are very special, thank you for going out of your way to make our stay so memorable, we will be back for sure.