• City view
  • Garden
  • Balcony
  • Free parking
  • Bathtub
  • Air conditioning
  • 24-hour front desk
  • Key card access
  • Daily housekeeping
  • Non-smoking rooms

Standing on the beautiful shore of Hangzhou's West Lake, the luxurious Shangri-La Hotel occupies 40 acres of rolling hills and lush greenery. It offers 3 dining options. The hotel is covered with 5G network signals. Free in-room internet is available. Shangri-La Hangzhou is a 2-minute walk from Su Causeway, a 3-minute walk from Impressions Of the West Lake and a 13-minute drive from Lingyin Temple. The hotel is a 15 minutes drive to the railway station and 45 minutes to Hangzhou Xiaoshan International Airport. Air-conditioned rooms fitted with carpeted flooring enjoy beautiful views of Baoshi mountain or gardens. A flat-screen TV, mini-bar and personal safes add to the comfort of each room. The modern Fitness Center has a well-equipped gym. The hotel also provides a business center and free parking. Shangri-La Hangzhou offers a wide range of facilities for conferences and social functions. Guests may sample international buffet spreads at Coffee Garden and Hangzhou and Cantonese style cuisines at Shang Palace.

Couples in particular like the location – they rated it 9.2 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Shangri-La Group
Hotel chain/brand
Shangri-La Group

Property highlights

Top Location: Highly rated by recent guests (9.5)

Free private parking available at the hotel


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
Bedroom :
1 king bed
Living room:
1 sofa bed
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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.7
Facilities
7.2
Cleanliness
8.0
Comfort
8.0
Value for money
7.2
Location
9.5
High score for Hangzhou
Low score for Hangzhou
Select topics to read reviews:

See what guests loved the most:

  • W
    Canada Canada
    For those who like to walk into the most beautiful West Lake lakeside parks, there is no other hotel in Hangzhou that has a better location than this one. The staff, especially the reception staff are very friendly and helpful. Buffet breakfast is...
  • Marcus
    China China
    From General Manager to Reception and Service staff, I have seldom had a hotel with so nice and friendly employees. The location directly at the West Lake in Hangzhou is classic. Breakfast on the terrace with lake view is incomparable.
  • Xiaoqian
    Singapore Singapore
    Location is great and convenient to visit the West Lake. Staff at the reception is friendly and helpful.

Hotel area info

Restaurants
2 Restaurants On Site

  • 咖啡苑
    • Cuisine
      American • Asian
    • Open for
      Breakfast • Lunch • Dinner • High tea
    • Ambience
      Family-friendly • Traditional • Modern • Romantic
  • 香宫
    • Cuisine
      African • Chinese
    • Open for
      Lunch • Dinner
    • Ambience
      Family-friendly • Traditional • Modern • Romantic
    • Dietary options
      Vegetarian

Amenities of Shangri-La Hangzhou

Most popular amenities
  • Airport shuttle (free)
  • Free parking
  • Family rooms
  • Fitness center
  • Non-smoking rooms
  • 2 restaurants
  • Terrace
  • Tea/Coffee Maker in All Rooms
Bathroom
  • Toilet paper
  • Towels
  • Towels/Sheets (extra fee)
  • Bathtub or shower
  • Slippers
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bathtub
  • Shower
Bedroom
  • Wardrobe or closet
  • Alarm clock
  • Walk-in closet
View
  • City view
  • View
Outdoors
  • Outdoor furniture
  • Sun deck
  • Terrace
  • Garden
Kitchen
  • Cleaning products
  • Electric kettle
  • Refrigerator
Room Amenities
  • Socket near the bed
  • Drying rack for clothing
  • Clothes rack
Activities
  • Bicycle rental
    Additional charge
  • Happy hour
    Additional charge
  • Bike tours
    Additional charge
  • Cycling
  • Hot tub
Living Area
  • Sofa
  • Sitting area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Satellite channels
  • Telephone
  • TV
  • Pay-per-view channels
Food & Drink
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Kid-friendly buffet
  • Special diet meals (on request)
  • Snack bar
  • Breakfast in the room
  • Minibar
  • Restaurant
  • Tea/Coffee maker
Internet
Wired internet is available in the rooms and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
  • Electric vehicle charging station
Front Desk Services
  • Invoice provided
  • Private check-in/out
  • Concierge
  • ATM on site
  • Baggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/out
  • 24-hour front desk
Entertainment & Family Services
  • Outdoor play equipment for kids
Cleaning Services
  • Daily housekeeping
  • Suit press
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Business center
    Additional charge
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safe
General
  • Shuttle service
    Additional charge
  • Grocery deliveries
    Additional charge
  • Designated smoking area
  • Air conditioning
  • Smoke-free property
  • Wake-up service
  • Heating
  • Soundproof
  • Car rental
  • Laptop safe
  • Packed lunches
  • Carpeted
  • Soundproof rooms
  • Elevator
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Suit press
  • Airport shuttle
  • Non-smoking rooms
  • Iron
  • Wake-up service/Alarm clock
  • Room service
Accessibility
  • Lowered sink
  • Raised toilet
  • Toilet with grab rails
  • Wheelchair accessible
  • Entire unit wheelchair accessible
  • Upper floors accessible by elevator
Spa
  • Fitness
  • Fitness center
Languages Spoken
  • English
  • Chinese

House rules

Shangri-La Hangzhou takes special requests – add in the next step!

Check-in

From 2:00 PM to 12:00 AM

Check-out

From 12:00 AM to 12:00 PM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 13 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 1 years
Extra bed upon request
CNY 350 per child, per night
Crib upon request
Free
2 - 17 years
Extra bed upon request
CNY 350 per child, per night

Prices for cribs and extra beds aren't included in the total price. They'll have to be paid for separately during your stay.

The number of extra beds and cribs allowed depends on the option you choose. Check your selected option for more info.

All cribs and extra beds are subject to availability.

No age restriction

There's no age requirement for check-in

Pets

Pets are not allowed.

Mastercard Visa UnionPay debit card Cash Shangri-La Hangzhou accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

Guests are required to show a valid government-issued ID card or passport upon check-in.

FAQs about Shangri-La Hangzhou

  • Shangri-La Hangzhou has 2 restaurants:

    • 香宫
    • 咖啡苑

  • The prices at Shangri-La Hangzhou may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Shangri-La Hangzhou is 2.3 miles from the center of Hangzhou. All distances are measured in straight lines. Actual travel distances may vary.

  • Yes, Shangri-La Hangzhou is popular with guests booking family stays.

  • Room options at Shangri-La Hangzhou include:

    • Double
    • Twin
    • Suite

  • Check-in at Shangri-La Hangzhou is from 2:00 PM, and check-out is until 12:00 PM.

  • Shangri-La Hangzhou offers the following activities/services (charges may apply):

    • Fitness center
    • Cycling
    • Happy hour
    • Fitness
    • Bike tours
    • Bicycle rental