• Lake view
  • Garden
  • Swimming pool
  • Free WiFi
  • Terrace
  • Balcony
  • Free parking
  • Air conditioning
  • Private Bathroom
  • 24-hour front desk

Located on 11 acres of lush tropical gardens, The Mercure Townsville is a resort-style hotel on the shores of The Lakes. It offers the largest free-form swimming pool in Townsville, a spa pool, a children’s pool and tennis courts. The property is 2.5 mi from central Townsville and 1.2 mi from Townsville Airport. The hotel's 162 Queenslander-style rooms are spacious, comfortable and offer a range of modern amenities. Each room features a TV and an private bathroom. Some rooms also offer a private balcony. All accommodations includes free onsite parking. Mercure Townsville is ideally located for visits to the Great Barrier Reef and Magnetic Island, with the the tour desk offering day trip bookings.

Couples in particular like the location – they rated it 8.4 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Mercure
Hotel chain/brand
Mercure

Property highlights

Top Location: Highly rated by recent guests (8.4)

Breakfast Info

Buffet

Free private parking available at the hotel

Loyal Customers

There are more repeat guests here than most other properties.


Availability

Select dates to see this property's availability and prices

Room Type
Number of guests
 
1 twin bed
and
1 queen bed
2 twin beds
and
1 queen bed
Bedroom 1:
1 king bed
Bedroom 2:
2 twin beds
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Property practices

This property told us they've implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.9
Facilities
8.0
Cleanliness
8.0
Comfort
8.1
Value for money
7.6
Location
8.4
Free WiFi
7.9
Select topics to read reviews:

See what guests loved the most:

  • Nicole
    Australia Australia
    Super helpful and friendly staff. Beautiful and central location, close to strand city and shopping, amazing food and beautiful pool.
  • Macdonald
    Australia Australia
    Beautiful property, beautiful friendly staff, breakfast was awesome, fantastic pool
  • Lizzy1953
    Australia Australia
    I liked arriving back from visiting my elderly sister and finding a very welcoming dining area. Very relaxing.

Hotel area info

Restaurants
1 Restaurant On Site

  • Celsius Restaurant
    • Cuisine
      Australian
    • Ambience
      Family-friendly • Modern

Amenities of Mercure Townsville
Great facilities! Review score, 8

Most popular amenities
  • 2 swimming pools
  • Free parking
  • Free WiFi
  • Family rooms
  • 24-hour front desk
  • Non-smoking rooms
  • Facilities for disabled guests
  • Restaurant
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Guest bathroom
  • Bathtub or shower
  • Private Bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linens
  • Wardrobe or closet
  • Alarm clock
Outdoors
  • Picnic area
  • Outdoor furniture
  • Sun deck
  • Garden
Kitchen
  • Electric kettle
  • Refrigerator
Room Amenities
  • Socket near the bed
  • Clothes rack
Activities
  • Live sports events (broadcast)
  • Tennis equipment
  • Tennis court
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Radio
  • Telephone
  • TV
  • Pay-per-view channels
Food & Drink
  • Coffee house on site
  • Fruit
    Additional charge
  • Wine/Champagne
    Additional charge
  • Kids' meals
    Additional charge
  • Special diet meals (on request)
  • Breakfast in the room
  • Bar
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is available on site (reservation is not needed).
  • Electric vehicle charging station
  • Accessible parking
Front Desk Services
  • Invoice provided
  • Baggage storage
  • Express check-in/out
  • 24-hour front desk
Entertainment & Family Services
  • Board games/Puzzles
Cleaning Services
  • Daily housekeeping
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business Facilities
  • Fax/Photocopying
    Additional charge
  • Business center
  • Meeting/Banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • Safe
General
  • Vending machine (snacks)
  • Vending machine (drinks)
  • Designated smoking area
  • Air conditioning
  • Wake-up service
  • Heating
  • Private entrance
  • Packed lunches
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron
  • Wake-up service/Alarm clock
  • Room service
Accessibility
  • Lowered sink
  • Toilet with grab rails
  • Wheelchair accessible
2 swimming pools
Pool 1 – outdoorFree!
  • Open all year
  • Saltwater pool
  • Shallow end
  • Swimming pool toys
  • Pool/Beach towels
  • Beach chairs/Loungers
  • Fenced pool
Pool 2 – outdoor (kids)Free!
  • Open all year
  • Suitable for kids
  • Shallow end
Spa
  • Kids' pool
  • Fitness
  • Beach umbrellas
  • Beach chairs/Loungers
Languages Spoken
  • English

House rules

Mercure Townsville takes special requests – add in the next step!

Check-in

From 2:00 PM

Guests are required to show a photo ID and credit card at check-in

Check-out

Until 11:00 AM

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodations type. Please enter the dates of your stay and check what conditions apply to your preferred room.

Children & Beds

Child policies

Children of all ages are welcome.

Children 16 and above will be charged as adults at this property.

To see correct prices and occupancy info, add the number and ages of children in your group to your search.

Crib and extra bed policies

0 - 2 years
Crib upon request
Free

The number of cribs allowed depends on the option you choose. Check your selected option for more info.

There are no extra beds available at this property.

All cribs are subject to availability.

No age restriction

There's no age requirement for check-in

Pets

Pets are not allowed.

Groups

When booking more than 7 rooms, different policies and additional supplements may apply.

Mastercard Visa UnionPay credit card Eftpos JCB Diners Club American Express Cash is not accepted Mercure Townsville accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Must-know information for guests at this property

Please note, there is a 1.4% credit card surcharge when using a credit card.

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19).

Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

FAQs about Mercure Townsville

  • Mercure Townsville is 2.1 miles from the center of Townsville. All distances are measured in straight lines. Actual travel distances may vary.

  • Check-in at Mercure Townsville is from 2:00 PM, and check-out is until 11:00 AM.

  • Guests staying at Mercure Townsville can enjoy a highly-rated breakfast during their stay (guest review score: 8.1).

    Breakfast option(s) include:

    • Buffet

  • Yes, this hotel has a pool. See details about the pool and other facilities on this page.

  • Room options at Mercure Townsville include:

    • Double
    • Twin
    • Quad
    • Apartment

  • Mercure Townsville has 1 restaurant:

    • Celsius Restaurant

  • The prices at Mercure Townsville may vary depending on your stay (e.g. dates, hotel's policy etc.). To see prices, enter your dates.

  • Mercure Townsville offers the following activities/services (charges may apply):

    • Tennis court
    • Fitness
    • Swimming pool
    • Live sports events (broadcast)
    • Tennis equipment